Complaint? Compliment?

Go Straight to the Top!

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
Allan Cornejo, President, DHL Express Colombia
"Excellent service quality is our top priority and I want to make shipping with DHL as easy as possible for you."
Yolanda Oliveros, Customer Service Director, DHL Express Colombia
“My job is to ensure our customers have the best possible experience with DHL – if you’re not satisfied, we’re not satisfied.”
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