Help and Support

My VIP Care and Support Center

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What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

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How Can We Help?

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Call Us

Customer Service

+996-312-975457

+996-312-316565

Questions and support for shipment status, delivery and courier pickups.

More Call Options

More Call Options

Mobile: 999-900040

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Holiday Hours

We're closed on these holidays.

New Year's Day	Jan 1
Orthodox Christmas Day	Jan 7
Defender of the Fatherland Day	Feb 23
International Women's Day	Mar 8
Day of vernal equinox	Mar 21

April Revolution Day	Apr 7
Labor holiday	May 1
Constitution Day of the Kyrgyz Republic	May 5
Victory Day	May 9
Independence Day of the Kyrgyz Republic	Aug 31

Hours of Operation

Hours of Operation

Monday – Friday: 9 am – 6:00 pm

Saturday: 9 am – 4 pm

Sunday: Sunday

DHL Worldwide Express
11, Tabyshalieva str.
Bishkek
720000

312-975457, 312-316565, 999-900040

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!