Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Terms of Trade

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

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Call Us

Customer Service

+37052360700

Hotline hours: Monday-Friday 8:00–17:00
(Overseas) +370 5 2360700

Questions and support for shipment status, delivery and courier pickups.

More Call Options

Customs Department
Phone: +370 700 77060
MyDHL+ and eSecure technical support
Phone: +370 5 205 0660

Holiday Hours

We're closed on these holidays.

Christmas	Dec 24-26
New Year's Day	Jan 1
Independence Day	Feb 16
Independence Restoration Day	Mar 11
Easter	Mar 31 -Apr 1

Labour Day	May 1
St John's Day	Jun 24
King Mindaugas' Day	Jul 6
Assumption Day	Aug 15
All Saints' Day	Nov 1-2
Christmas	Dec 24-26

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Holidays

Hours of Operation

Monday - Friday: 8:00 – 19:00

Saturday: Closed

Sunday: Closed

DHL Office

DHL Lithuania
Postal address:
Rodūnios kel. 36
LT-02187 Vilnius

(370-5) 236 07 00

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!