Shipment Protection (on Shipment Details)

Shipment Protection
Shipment Value Protection	Upon the shipper’s request, as indicated on the waybill, DHL will provide value protection coverage. Charges will vary based on origin of shipment and total of coverage requested (minimum charges apply). Shipper requests for Shipment Value Protection over $500,000 per shipment must be pre-approved by DHL. DHL is willing to consider these requests, but is under no obligation to approve them.	How We Charge By Shipment Value	Cost 10.50 USD minimum for up to 700.00 USD coverage, plus 1.50 USD for each additional 100.00 USD covered
Extended Liability	When sending valuable documents such as passports, visa applications or regulatory certificates, the shipper can extend coverage and compensation in case of loss beyond the standard liability limits as described in our Terms and Conditions, Section 6. In the event of full or partial loss to a document shipment, fixed compensation will be paid regardless of the replacement cost of the document.	How We Charge Per Shipment	Cost 5.00 USD for 500.00 USD fixed coverage

In addition to the standard DHL Express liability, we offer financial protection to our customers against all risks of physical shipment loss or damage, from any external cause.

Learn more on standard liability

Shipment Value Protection can be arranged for express parcels, although some restrictions and limitations may apply. These will depend on the destination and contents of the shipment.

DHL’s Shipment Value Protection meets the general requirements for loss and damage to goods in transit. Protection is effective from the time DHL Express has control or possession of the shipment until the time of delivery. Physical loss or damage of goods is covered, subject to specific limitations and exclusions.

Shipment Value Protection covers items in transit worldwide, although temporary restrictions may apply from time to time as a consequence of, but not limited to, political, terrorist, nuclear and war risks, or on the advice of government officials. It does not cover the following:

delay;
ordinary leakage;
loss in weight or volume, or wear and tear of the shipment;
loss, damage or expense caused by insufficiency or unsuitability of packing or preparation of the shipment;
loss, damage or expense caused by inherent vice or nature of the shipment;
loss, damage or expense attributable to the willful misconduct by the customer or its agents;
loss, damage or expense caused by delay;
loss, damage or expense arising from the use of any atomic or nuclear weapon or radioactivity.

Cover is limited to the value declared by the shipper, replacement cost, invoice value or actual cash value whichever is the lowest. Evidence may be requested to substantiate the declared value in the event of a claim.
In the event of total loss of your shipment, with Shipment Value Protection, you will also be entitled to a refund of the shipping charge. In the event of a partial loss, you will be entitled to a refund of the relevant proportion of the shipping charge.
When more than one shipment covered by Shipment Value Protection is subject to loss or damage arising from a single event, the maximum aggregate compensation for all such shipments is limited to 5 million EUR.

Excluded Countries
The Shipment Insurance (Shipment Value Protection) program is not available for imports, exports, domestic transits or storage for the following countries:

Cuba
North Korea
Syria

Restricted Countries
The Shipment Value Protection program can provide coverage for international shipments from the time they are loaded onto or off of an international flight in Iraq or Afghanistan. However, domestic or inland transit coverage within Iraq and/or Afghanistan is not automatically covered, but may be obtained on a case by case basis. In order to obtain inland transit coverage, please contact your local Customer Service to discuss with the Risk Management team. Inland transit coverage must be agreed in writing with DHL before any transport of the Shipment.

If you wish to make a claim, you should always notify DHL Express as soon as possible, but in any event, no later than 30 calendar days from the date that DHL accepted the shipment.