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FAQs

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What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

MyDHL+ Guides and Tips

Helpful guides and tips for using MyDHL+

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

Account Protection

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Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

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Our Digital Assistant is available 24/7 to answer your questions.

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How Can We Help?

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More Ways to Contact Us

More Ways to Contact Us

Customer Service

0594 28 90 33

Fraud Awareness

Recognize and report fraudulent use of the DHL brand.

Holiday Hours

We're closed on these holidays.

New Year's Day	Jan 1
Carnival Monday	Feb 15
Mardi Gras	Feb 16
Ash Wednesday	Feb 17
Good Friday	Apr 2

Easter Monday	Apr 5
Labour Day	May 1
Victory Day	May 8
Ascension Day	May 13
Whit Monday	May 24
Bastille Day	Jul 14
Assumption Day	Aug 15
All Saints' Day	Nov 1
Armistice Day	Nov 11
Christmas Day	Dec 25

Hours of Operation

Hours of Operation

Monday – Friday: 8:00 - 1:00 & 2:00 - 4:00
Saturday: Closed
Sunday: Closed

DHL International Antilles S.A.R.L
P.A.E Degrad des cannes
Remire Montholy 97354
French Guyana

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