DHL provides to its Costumer Account holders (with VAT number), its consignee and the people interested in purchasing DHL services, the following telephone number: 199.199.345 (only for calls from Italy, maximum cost for calls from fixed-line is 14.49 Euro cents / minute including VAT; for calls from mobile networks, maximum cost is 48.8 Euro cents per minute, with a fee of 15.75 Euro cents.)
Customer service by telephone is available Monday through Friday, from 8.00 am to 7.00 pm.
For all the other Customers, for all those who prefer a different contact channel, and for those calling from another country, DHL provides a fax (+39 02 82458107), an instant messaging service (chat) and the contact form indicated below (Customers will be contacted within the next working day).
In compliance with Article 8 of Resolution No. 413 - 14 – CONS, dated 29 July 2014 on the "Direttiva generale per l’adozione da parte dei fornitori di servizi postali delle carte dei servizi", DHL provides the toll-free number 800319784 for information about the features and prices of its services, the billing methods, the complaint and conciliation procedures and the reporting of a disservice. The number is open from Monday to Friday, from 8.30 am to 6.30 pm. Any request will be processed within one business day.
For quality reason, all calls from and to DHL could be recorded.
If you would like to learn more about how DHL uses your personal data, please read our Data Protection Statement