Complaint? Compliment?

Go Straight to the Top!

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
Fatma Abubakar, Agent Countries Manager Sub Saharan Africa
"Our  mission as  a business  is  to  deliver  excellence   to  our  customers   throughout the  customer   journey  at  every  interact action. This is  my commitment to you . We are very open to receive  your  feedback on your  experience  with  our services  and  we  encourage  to reach   out   to  me   Personally  in the  event  that  you have  a  complaint   regarding   any  incident  or even a   compliment   where  you feel we   have  done   well. We look  forward to serving you!"
Back to Top