Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Terms of Trade

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Email Us

How Can We Help?

Tracking	Customer Service
Sales	Billing

Complaint? Compliment?

Go straight to the top and tell Miigaa Erdenetsogt, Technical Advisor

Go Straight to the Top!

More Email Options

General Shipping
Billing and Invoicing
Technical Support for Online Shipping Tools
Shipment Claims
Custom Clearance

Call Us

Customer Service

976 11 310919

Questions and support for shipment status, delivery and courier pickups.

More Call Options

General Shipping
Mon – Fri: 08:30 - 17:30
Sat: 09:00-13:00
Sun: Closed
976 11 310919

Billing and Invoicing
Mon – Fri: 08:30 - 17:30
Sat, Sun, PH: Closed
976 11 320732

Technical Support for Online Shipping Tools
Mon – Fri: 08:30 - 17:30
Sat, Sun, PH: Closed
976 11 310919

Shipment Claims
Mon – Fri: 08:30 - 17:30
Sat, Sun, PH: Closed
976 11 310919
976 11 313331

Custom Clearance
Mon – Fri: 0830 - 1700
Sat, Sun, PH: Closed
976 70114141
976 70049755

Holiday Hours

We're closed on these holidays.

New Year's Day	Jan 1
International Women's Day	Mar 8
Children's day	Jun 1
National Holiday (Naadam Festival)	Jul 12
Constitution Day	Nov 26

National Liberation Movement Day

Dec 29

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Holidays

Hours of Operation

Monday – Friday: 08:30 – 17:30

Saturday: 09:00-13:00

Sunday: Closed

DHL Office

DHL LLC
Ulaanbaatar, Sukhbaatar District
Peace Avenue - 15A
14210

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!