Complaint? Compliment?

Go Straight to the Top!

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, our management wants to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!

Dirk Van Doorn, Country Manager, Namibia

“At DHL Namibia, we understand that occasionally, circumstances may not unfold as anticipated. When such situations arise, our priority is to swiftly address the issue. Please don't hesitate to inform us of any concerns or challenges you're facing. Our dedicated team at DHL Namibia is committed to assisting you in finding a resolution that meets your needs. Whether it's tracking a shipment, resolving customs clearance issues, delivery issues, or providing information on our services, we're here to help. Feel free to reach out to us with your questions or concerns, and we'll work diligently to ensure your experience with DHL is as smooth and efficient as possible.”

Email Dirk

Najma Ajam, Head of Customer Service, Namibia

"At DHL Namibia we have passion for our customers and understand that unexpected circumstances may arise. Your concerns and opinions matter to us, and we urge you to advise DHL Namibia if our service standards are not met. DHL Namibia prides itself on quality service and our dedicated team is ready and willing to assist you in resolving your queries with the utmost priority. You are valuable to DHL Namibia."

Email Najma