Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Terms of Trade

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Email Us

How Can We Help?

Tracking

Customer Service

Complaint? Compliment?

Go straight to the top and tell Gagan Mukhia, Country Manager, DHL Express Nepal Pvt Ltd.

Go Straight to the Top!

More Email Options

General Shipping

Chat With Us

Our Digital Assistant is available 24/7 to answer your questions.

Chat Now!

Call Us

Customer Service

+977 01 5970071

Questions and support for shipment status, delivery and courier pickups.

More Call Options

Customer Service Query
Sun – Fri: 09:00 AM - 17:30 PM
01 5970071

Billing Query
Mon – Fri: 09:30 AM - 17:30 PM
01 5970072

Custom Clearance Query
Sun – Fri: 09:30 AM - 17:30 PM
01 5970273

Holiday Hours

We're closed on these holidays.

Labor Day	May 1
Dashami	Oct 5
Bhai Tika	Oct 25

Hours of Operation

Sunday – Friday: 9:00 – 17:30

Saturday: Closed

Public Holidays: 9:30 - 16:00

DHL Office

DHL Express (Nepal) Pvt. Ltd.
KUK Building
Sinamangal Chowk
G P O Box 21841
Kathmandu
Near Tribhuvan International Airport

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!