Complaint? Compliment?

Go Straight to the Top!

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
Panayotis Lazalde, Country Manager
Our mission is to make your experience with us successful. All our employees in DHL are 100% focused on our Customers to provide the best service with the quality that you deserve. Every day and in every contact with our people we expect meet your requirement"
Katherine Revilla, Customer Service Manager
“We would like you enjoy your experience with DHL and be successful. Our satisfaction is to ensure that you receive the service your expected. If you have any requirements, we are available at any time"
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