Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

Contact Us

What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

MyDHL+ Guides and Tips

Helpful guides and tips for using MyDHL+

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

Account Protection

Email Us

How Can We Help?

Tracking	Customer Service
Sales	Invoice Inquiries
Claims

More Email Options

More Email Options

Contact DHL Express Management

Electronic Shipping Solutions Support

Chat With Us

Our Digital Assistant is available 24/7 to answer your questions.

Chat with Us on WhatsApp

Learn more about WhatsApp

Call Us

Customer Service

+48 42 6 345 100

Questions and support for shipment status, delivery and courier pickups.

More Call Options

More Call Options

Customs Clearance and status of the shipment
+48 42 6 345 100 ext. 3

Technical Support for shipping applications users
+48 42 6 345 100 ext. 4

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Hours of Operation

Customer Service

Monday – Friday: 7.30 – 18.30

Saturday: Closed

Sunday: Closed

We're closed on these holidays.

New Year's Day	Jan 1
Epiphnany	Jan 6
Easter	Apr 17
Easter	Apr 18
Labor Day	May 1

The Constitution of 3 May	May 3
Feast of Corpus Christi	Jun 16
Assumption of Mary	Aug 15
All Saints' Day	Nov 1
Indepndence Day	Nov 11
Christmas	Dec 25
Christmas	Dec 26

DHL Express (Poland) Sp. z o.o.
Wirażowa 37 Str
02-158 Warsaw

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Fraud Awareness

Watch for potential misuse of our brand.