To improve transparency and better describe the handling requirements that may apply to certain shipments, DHL Express will be updating the names of selected Additional Handling surcharges.
The current surcharge names:
  • Oversize Piece
  • Non-Conveyable Piece

Will be replaced by:

  • Additional Handling – Dimension
  • Additional Handling – Weight
  • Additional Handling – Packaging

This update is a change in naming only. There are no changes to surcharge application criteria, or business rules. The circumstances under which Additional Handling surcharges apply remain unchanged.

The updated surcharge names will be reflected on our website and in related customer communications from January 1, 2027.
Effective January 1, 2027, DHL Express will update the charge method for the Elevated Risk Surcharge.
Today, the surcharge is applied as a fixed amount per shipment. From January 1, 2027, the surcharge will be calculated as:
  • The higher of a fixed minimum charge per shipment or a charge per kilogram.
  • This change is intended to better align the surcharge with the handling and operational costs associated with different shipment weights.

Key points:

  • The Elevated Risk Surcharge will continue to apply only in the countries and circumstances defined in the applicable DHL Express surcharge policy.
  • The surcharge application criteria and business rules remain unchanged.
  • Only the charge methodology will change.
  • Contractual agreements and customer-specific surcharge arrangements, where applicable, will continue to be honored in accordance with their agreed terms.
The updated charge method and applicable rates will be reflected on our website and in related customer documentation from January 1, 2027.

To maintain our service level during periods of peak demand, we will be activating a Demand Surcharge.

For Time and Day Definite International shipping services, a Demand Surcharge will apply effective October 1, 2026 to February 5, 2027.

For Time Definite Domestic shipping services, a Demand Surcharge will apply effective November 1, 2026 to December 31, 2026.

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