Complaint? Compliment?

Go Straight to the Top!

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
Mansour S. AlHajjaj, KSA Managing Director
"If we have not met your expectation in providing a service, please let me know as your shipment is our priority"
Abdulla Zaki, Vice President, Customer Service
"Thank you for taking the time to write to us. If we have fallen short in serving you to the highest standards, please feel free to contact me directly."
Back to Top