Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Terms of Trade

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Customs Clearance Documents

Quickly and efficiently provide DHL Express missing information necessary for your import or export shipment to clear Customs.

Shipping Online

Courier Pickups

Tracking and Monitoring

Email Us

How Can We Help?

Tracking	Customer Service
Sales	Billing
Claims

Complaint? Compliment?

Go straight to the top and tell Vadim Sidoruk, Country Manager DHL Express Ukraine

Go Straight to the Top!

Chat With Us

Our Digital Assistant is available 24/7 to answer your questions.

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Chat with Us on WhatsApp

Learn more about WhatsApp

Call Us

Customer Service

+38 093 177 18 18

Questions and support for shipment status, delivery and courier pickups.

More Call Options

+38 068 690 26 26 (Kyivstar)
+38 050 469 26 00 (Vodafone)
+38 044 490 26 00

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Holiday Hours

We're closed on these holidays.

New Year's Day	Jan 1
Women's day	Mar 8
Labour Day	May 1
Easter	May 6
Victory Day over Nazism in WW II	May 8

Trinity	Jun 24
Constitution Day	Jun 28
Statehood Day	Jul 15
Independence Day	Aug 26
Defender of Ukraine Day	Oct 1
Christmas Day	Dec 25

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Holidays

DHL Office

DHL Express Ukraine
vul. Luhova 9,
04076 Kyiv, Ukraine

Tel: +380 44 490 2600
Tel: +380 44 461 75 00
Fax: +380 44 490 26 09

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!