Shipment Documents Upload Service

Quickly and efficiently, provide DHL Express missing information necessary for your import shipment to clear Customs.

Shipment Documents Upload Service (SDUS) is an online customer self-service portal that provides visibility to pending information and documentation required for U.S. Customs clearance of shipments that are on import clearance holds. This service replaces our Clearance On Demand tool.

Customers who receive a proactive notification can quickly and efficiently provide the needed information through the DHL portal and stay up to date throughout the process via email or SMS until all pending information is collected and accepted by DHL.


  • Helps digitalize the process of collecting missing information for shipment clearance
  • Streamlined communication via email or SMS
  • Proactive automated notification helps to avoid potential Customs delays
  • Easy to use self-service portal to resolve import holds with improved customer experience
Taxpayer Identification Numbers (TIN)
Please review the following information for to identify which identification number you have that is used by the Internal Revenue Service (IRS) in the administration of tax laws and the acceptable form of proof to submit to DHL Express.
If you do not have any acceptable documents, please call the IRS Business and Specialty Tax Line at 1-800-829-4933 and request a search for your TIN.
Acceptable Forms of IRS Proof
Acceptable Forms for Social Security Proof
Unacceptable Documents
Acceptable Forms of IRS Proof
Acceptable Forms of IRS Proof
  • Form 147C
  • Form 1040
  • Form 2363
  • Form 941 / 941-V
  • Form SS-4
  • Form 1065
  • Form 8109 / 8109-C
  • Form 7004
  • Form 355-ES
  • Form 1096
  • Form 1120 / 1120-S
  • Form 8879
  • W-2
Acceptable Forms for Social Security Proof
Acceptable Forms for Social Security Proof
  • Legible copy of the front and back of the Social Security Card
  • Top portion of the front page of 1040 form (Financial information is not needed.)
Unacceptable Documents
Unacceptable Documents
  • ADP Filing Statements
  • State Forms
  • W-9, W-3 and other Forms
  • SS-4 Application sent to the IRS and online confirmation
We Know Customs
Shipping to over 200 countries and territories – we’ve established a wealth of customs expertise.
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