DHL Express is closely monitoring the effects of Winter Storm Fern, which is bringing heavy snow, ice, and dangerous weather conditions across parts of the Midwest, South, and Northeast.

Due to road closures and unsafe operating conditions, some local DHL pickup and delivery services may experience delays or temporary suspensions in impacted areas. The safety of our employees and partners remains our highest priority, and we have activated contingency plans to help minimize service disruption wherever possible. Shipments that cannot be delivered or forwarded today will be securely held at the appropriate DHL facility until operations safely resume.

We encourage customers in affected regions to follow guidance from local authorities and take appropriate safety precautions.
Please note that the DHL Express International Service Guarantee does not apply when delays are caused by severe weather or natural disasters.
For the most up to date information on your shipment, please use our Track Your Shipment tool or contact DHL Customer Service for assistance.

Effective January 1, 2026, Law 30 December 2025, n. 199/Art. 1 paragraph 126 to 129) introduces a 2 EUR fee for parcels delivered in Italy that:
  • Originate outside the European Union
  • Have a declared customs value under 150 EUR
What you need to know
  • The fee may be paid by the sender, recipient, or other parties involved in the shipment.
  • Accurate declaration of origin and value is mandatory. Missing or incorrect information can cause delays, returns, or additional costs.
  • Recipients may need to provide information and pay the fee if the sender has not done so.
DHL will identify eligible parcels, collect the fee, and comply with reporting obligations. Non-payment will result in the parcel being returned to the sender.
View DetailsItaly Regulatory Fee
Effective January 1, 2026, Law no. 239/2025 introduces a 25 RON fee for parcels delivered in Romania that:
  • Originate outside the European Union
  • Have a declared customs value under 150 EUR
What you need to know
  • The fee may be paid by the sender, recipient, or other parties involved in the shipment.
  • Accurate declaration of origin and value is mandatory. Missing or incorrect information can cause delays, returns, or additional costs.
  • Recipients may need to provide information and pay the fee if the sender has not done so.
DHL will identify eligible parcels, collect the fee, and comply with reporting obligations. Non-payment will result in the parcel being returned to the sender.
View DetailsRomania Regulatory Fee
Annual Price Increase
DHL Express will update its prices, effective January 2026. In United States of America, the average price increase will be 5.9% for Time Definite and Day Definite products.

The price change applies to all discounted rates and agreements, where contracts allow.

For more information and answers to common questions, please visit the Payment and Billing FAQs section.

In addition to the annual general price increase, DHL Express has reviewed its Services and Surcharges and has made the following adjustments effective January 1, 2026:

Optional Services:

  • Change of Billing will apply per shipment instead of per invoice

Surcharges:

  • Non-Conveyable Piece will also apply to pieces below 25 kg/56 lb if they have the potential to become entangled with or cause damage to other packages or our handling systems
  • Non-Stackable Pallet threshold weight will be reduced to 25 kg//56 lb
  • Oversize Piece will be also triggered if the second longest side exceeds 80 cm/32 in.

For more details and additional information on Services and Surcharges, visit the respective sections, which will be updated by December 1, 2025.

Optional Services - View Details
Surcharges - View Details
Customs Services - View Details

Effective January 1, 2026: In accordance with the Transport General Authority (TGA) regulations, all shipments to and from Saudi Arabia must comply with the National Address structure. This is a mandatory requirement, and incomplete or incorrect address details may result in pickup and delivery delays.

Ensure all address information is complete and correctly formatted before shipping.

View Saudi Arabia Address Guidelines

To ensure operational continuity during a period of high demand, DHL will be activating Demand Surcharges effective October 1, 2025 until February 16, 2026.
Charge amounts and application dates may vary throughout the demand period determined by DHL. Any changes will be subject to prior notice.
View Details

DHL Express cannot accept shipments containing items subject to the International Traffic in Arms Regulation (ITAR) or the Export Administration Regulations (EAR) 500 and 600 series. To verify if your shipment is subject to the ITAR or EAR 500 and 600 series, please visit the following resources: