DHL Express is closely monitoring the effects of Winter Storm Hernando, which is bringing heavy snow, strong winds, and blizzard conditions across the Northeastern U.S.
Due to road closures and unsafe operating conditions, some local DHL pickup and delivery services may experience delays or temporary suspensions in impacted areas.
The safety of our employees and partners remains our highest priority, and we have activated contingency plans to help minimize service disruptions wherever possible.
Shipments that cannot be delivered or forwarded today will be securely held at the appropriate DHL facility until operations safely resume.
We encourage everyone in affected areas to follow guidance from local authorities and take appropriate safety precautions.
Please note that the DHL Express International Service Guarantee does not apply when delays are caused by severe weather or natural disasters.
For the most up to date information on your shipment, please use our Track Your Shipment tool or contact DHL Customer Service for assistance.
This is a temporary surcharge ensuring operational continuity during a period of high demand.
Effective February 17, 2026 the Demand Surcharge is suspended
The suspension applies from all origins to all destinations and for all services in scope
DHL reserves the right to re-activate the Demand Surcharge. Both the amount and duration of the surcharge will be determined at DHL's sole discretion.

Effective March 1, DHL Express will no longer serve as Importer of Record for shipments valued at over 50,000 USD, lowering the current threshold from 100,000 USD.

As a result, customers will need to provide DHL Express with their tax identification number and a power of attorney, in order for DHL Express to submit import entries on their behalf.

Customers planning to use DHL Express as their broker and expecting to import more than two or three shipments per year should also consider obtaining a continuous customs bond to reduce costs, ensure smooth processing, and avoid delays.

DHL Express is closely monitoring the effects of Winter Storm Fern, which is bringing heavy snow, ice, and dangerous weather conditions across parts of the Midwest, South, and Northeast.

Due to road closures and unsafe operating conditions, some local DHL pickup and delivery services may experience delays or temporary suspensions in impacted areas. The safety of our employees and partners remains our highest priority, and we have activated contingency plans to help minimize service disruption wherever possible. Shipments that cannot be delivered or forwarded today will be securely held at the appropriate DHL facility until operations safely resume.

We encourage customers in affected regions to follow guidance from local authorities and take appropriate safety precautions.
Please note that the DHL Express International Service Guarantee does not apply when delays are caused by severe weather or natural disasters.
For the most up to date information on your shipment, please use our Track Your Shipment tool or contact DHL Customer Service for assistance.

Annual Price Increase
DHL Express will update its prices, effective January 2026. In United States of America, the average price increase will be 5.9% for Time Definite and Day Definite products.

The price change applies to all discounted rates and agreements, where contracts allow.

For more information and answers to common questions, please visit the Payment and Billing FAQs section.

In addition to the annual general price increase, DHL Express has reviewed its Services and Surcharges and has made the following adjustments effective January 1, 2026:

Optional Services:

  • Change of Billing will apply per shipment instead of per invoice

Surcharges:

  • Non-Conveyable Piece will also apply to pieces below 25 kg/56 lb if they have the potential to become entangled with or cause damage to other packages or our handling systems
  • Non-Stackable Pallet threshold weight will be reduced to 25 kg//56 lb
  • Oversize Piece will be also triggered if the second longest side exceeds 80 cm/32 in.

For more details and additional information on Services and Surcharges, visit the respective sections, which will be updated by December 1, 2025.

Optional Services - View Details
Surcharges - View Details
Customs Services - View Details

Effective January 1, 2026: In accordance with the Transport General Authority (TGA) regulations, all shipments to and from Saudi Arabia must comply with the National Address structure. This is a mandatory requirement, and incomplete or incorrect address details may result in pickup and delivery delays.

Ensure all address information is complete and correctly formatted before shipping.

View Saudi Arabia Address Guidelines

DHL Express cannot accept shipments containing items subject to the International Traffic in Arms Regulation (ITAR) or the Export Administration Regulations (EAR) 500 and 600 series. To verify if your shipment is subject to the ITAR or EAR 500 and 600 series, please visit the following resources: