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FAQs – Courier Pickups
Can I change or cancel a pickup I scheduled online?
Yes, but only if it is not within the scheduled pickup time. My Pickups
Important! You cannot change or cancel the pickup in MyDHL+ if it is already within the scheduled pickup time: Please contact Customer Service at 269611404.
Can I change or cancel a pickup I scheduled online?
No. Please contact Customer Service at 269611404
I have a regularly scheduled pickup, but don’t have any shipments (today or on a specific date). What should I do?
Please contact Customer Service at 269611404
What should I do if the courier can’t take a parcel and I was already charged for the shipment?
This doesn't happen often, but if a courier arrived but could not take the parcel, it could be because it contains a prohibited item or didn’t have the necessary paperwork ready.
- We’ll help you arrange a new pickup or refund.
- Please contact Customer Service at 269611404 or Email DHL Express
The courier could not take my shipment because it is too big/heavy for their vehicle. What should I do?
If your shipment is very large in size or heavy in weight:
- It may require special pickup equipment and a different vehicle.
- Please contact us to schedule your pickup: 269611404