MyDHL+ Help Center
FAQs – Duties and Taxes
How are customs duties calculated?
The calculation of duties depends on the assessable value of a dutiable shipment. For the purpose of this calculation, dutiable goods are given a classification code that is known as the Harmonized System code.
- Whether a shipment is a gift or not, it must still go through an import procedure as determined by custom’s law in the destination country.
- The shipment is cleared through customs based on the origin country, the value and quantity, but not its purpose.
- Dutiable shipments are subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders.
- This system has been assigned by the World Customs Organization and continues to evolve.
Who is responsible for payment of duties and taxes?
The payment of duties and taxes are typically the responsibility of the receiver.
Who is responsible for payment of duties and taxes?
The payment of duties and taxes are typically the responsibility of the receiver.
- DHL does offer the opportunity for DHL account holders to pay for duties and taxes after shipment delivery via their account billing.
Why is the receiver being asked to pay Customs duties and taxes?
Duties and taxes are levied by Customs in the destination country and the receiver is responsible for paying them.
- DHL will pay the charges on the receiver's behalf and collect payment from the receiver prior to or on delivery.
- Generally DHL is unable to deliver parcels until these have been paid.
Why is the receiver being asked to pay Customs duties and taxes?
The payment of duties and taxes are typically the responsibility of the receiver.
- DHL does offer the opportunity for DHL account holders to pay for duties and taxes after shipment delivery via their account billing.
I’m sending a gift – can I pay duties and taxes instead of the receiver?
You need a DHL account to pay duties and taxes for the receiver.
Why doesn’t DHL include duties and taxes in its prices?
The customs authorities in the destination country determine whether any duties and taxes are applicable when the parcel arrives.
- This is based on the information provided on the shipping label (or waybill) and customs paperwork – in particular the shipment contents, declared value and weight.
- Duties and taxes only apply to parcels traveling outside the European Union and not all goods are subject to these charges.
Are there any countries where duties and taxes don’t apply?
Yes, duties and taxes do not apply for parcels traveling within the European Union.