Complaint? Compliment?

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Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
Mr Danny Van Himste Managing Director DHL Express Belux
"At DHL Express, customer is king! Our expertise, our worldwide network and our local knowhow are at your disposal, whether you are a starter, a small or medium enterprise or a multinational."
Mr Patrick Gilis Customer Service Director DHL Express Belux
“Customer service is not just a job, it’s the lifeline of any business! What is it about? Offering an excellent service to our customers – making their life easier – keeping their promises - creating a positive experience at every single contact, every day, over and over again. In the end … customer service is all about making sure our customers can celebrate their business successes.”
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