Complaint? Compliment?

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Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
Mr Danny Van Himste Managing Director DHL Express Belux
"At DHL Express, customer is king! Our expertise, our worldwide network and our local knowhow are at your disposal, whether you are a starter, a small or medium enterprise or a multinational."
Ms. Sylvie De Smet Customer Service Director DHL Express Belux
"Every parcel has a story. I am very interested to hear yours. Listening to your needs will make us provide you better service for the future. Thank you for sharing the impact our service has on your life. We will do our utmost to make it a lasting positive experience in the future and take at heart any feedback you have to improve it for you and for others."
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