Important Information

DHL Express does not accept international shipments of Controlled Military Items subject to export controls.

This suspension does not include domestic shipments of Controlled Military Items or international shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to export controls, please contact your national licensing authority (and/or the licensing authority in the country of origin and destination of the military items) to verify.

The index for determining the DHL Express Fuel Surcharge will change effective September 1, 2023. Please visit our Fuel Surcharge page for more details.

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

Online Retailers Collect Good and Services Tax Online Retailers Collect Good and Services TaxView Details
Take advantage of MyDHL+ features to help accurately describe the items in your shipment – critical for speedy customs clearance!

As of July 2, 2023, when creating a shipment to Ireland in MyDHL+ and DHL Express shipping solutions

  • City and postcode will be required for the Recipient address
For DHL Express high-volume shippers and accounts that have integrated systems, Ireland’s Eircode system  allows searches by city/postcode combinations
Argentina - Formal Clearance Value Reduced Formal Clearance Value ReducedView Details
Portugal - Low Value Shipment VAT Low Value Shipment VATView Details
Kenya - Anti-Counterfeit Import Permit Anti-Counterfeit Import PermitView Details
Customs Invoice Validation Requirements Customs Invoice Validation RequirementsView Details

On Friday, December 23 and 30, we will operate with reduced hours due to the New Year's Eve festivities. 

  • Customer Service will attend until 1:00 p.m., later you can manage yourself through MyDHL+ or our chat at 

  • Collections will be until 2:00 p.m., and deliveries until 4:00 p.m. 

  • Our stores will operate until 2:00 p.m., both for dispatches and withdrawals. 

We have resumed limited outbound services from select locations in Ukraine to other countries.
We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia.

In addition to sending our most kind greetings we would like to inform you that due to the recent worldwide events related to the COVID-19 outbreak, our operation in Chile including Pick Up and Delivery will suffer an earlier cut-off time at 5:00 pm. Our Service Points will be operational but will also close at 5:00 PM. Our only operational Service Point located in Río Itata 9651, Pudahuel is working from 9:00 a.m. to 5:00 p.m. Meanwhile, our office located at the courier facilities inside Santiago International Airport is working online (via email) and receiving brokers with previously approved access by Customs Authorities.

Please note that in the current situation, response times to phone and email inquiries may be longer than usual.

In order to keep providing our usual great service quality you can use our Digital assistant tools, for more info please click here.

To help you keeping up to date on our operations in impacted countries, click here for the latest update on our network status. This website will be updated twice per week.

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