Important Information

On Friday, December 23 and 30, we will operate with reduced hours due to the New Year's Eve festivities. 

• Customer Service will attend until 1:00 p.m., later you can manage yourself through MyDHL+ or our chat at www.dhl.cl 

• Collections will be until 2:00 p.m., and deliveries until 4:00 p.m. 

• Our stores will operate until 2:00 p.m., both for dispatches and withdrawals. 

When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.

Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.

Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.

We apologize for any inconvenience and thank you for your understanding and cooperation.

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

In addition to sending our most kind greetings we would like to inform you that due to the recent worldwide events related to the COVID-19 outbreak, our operation in Chile including Pick Up and Delivery will suffer an earlier cut-off time at 5:00 pm. Our Service Points will be operational but will also close at 5:00 PM. Our only operational Service Point located in Río Itata 9651, Pudahuel is working from 9:00 a.m. to 5:00 p.m. Meanwhile, our office located at the courier facilities inside Santiago International Airport is working online (via email) and receiving brokers with previously approved access by Customs Authorities.

Please note that in the current situation, response times to phone and email inquiries may be longer than usual.

In order to keep providing our usual great service quality you can use our Digital assistant tools, for more info please click here.

To help you keeping up to date on our operations in impacted countries, click here for the latest update on our network status. This website will be updated twice per week.