Complaint? Compliment?

Go Straight to the Top!

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
Ibra Mbaye, Country Manager, Cape Verde
"Our mission as a company is to deliver excellence to our customers throughout the customer journey at every  interactaction. This is our commitment to you. We are open to receive your feedback on your experience with our services and we encourage to reach out to me personally, in the event that you have a complaint, regarding incident or even a compliment where you feel that we have done well. We look forward to serving you!"
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