Complaint? Compliment?

Go Straight to the Top!

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
Luděk Drnec Managing Director CZ
"We know that your business depends on the quality of DHL services, and if there are any issues, I will take care of them"
Petr Albrecht Head of Customer Service CZ
Excellent customer service is about people. Access for each of us to our customers and to each other and how we value their customers.
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