How are customs duties calculated?

The calculation of duties depends, in most countries, on the assessable value of a dutiable shipment. For the purpose of this calculation, dutiable goods are given a classification code that is known as the Harmonized System code, which determines the applicable duty rate. This system is a multipurpose international product nomenclature developed by the World Customs Organization and continues to evolve.

All types of shipments (including gifts, samples and goods for repair) go through an import clearance process as determined by custom’s regulations in the destination country. The shipment is cleared through customs based on the type of goods, origin country, the value and quantity.
Dutiable shipments are subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders.

Who is responsible for payment of duties and taxes?

The payment of duties and taxes are typically the responsibility of the receiver.

Import duties assessed by the local Customs Office and cannot be paid with a DHL account. Please contact ppg.administrative@dhl.com for further assistance.

Who is responsible for payment of duties and taxes?

The payment of duties and taxes are typically the responsibility of the receiver.

Import duties assessed by the local Customs Office and cannot be paid with a DHL account. Please contact ppg.administrative@dhl.com for further assistance.

DHL does offer the opportunity for DHL account holders to pay for duties and taxes after shipment delivery via their account billing.

Why is the receiver being asked to pay Customs duties and taxes?

Duties and taxes are levied by Customs in the destination country and the receiver is responsible for paying them.

DHL will pay the charges on the receiver's behalf and collect payment from the receiver prior to or on delivery.
Generally, DHL Express is unable to deliver parcels until these have been paid.

Why is the receiver being asked to pay Customs duties and taxes?

The payment of duties and taxes are typically the responsibility of the receiver.

Import duties assessed by the local Customs Office and cannot be paid with a DHL account. Please contact ppg.administrative@dhl.com for further assistance.

DHL does offer the opportunity for DHL account holders to pay for duties and taxes after shipment delivery via their account billing.

I’m sending a gift – can I pay duties and taxes instead of the receiver?

You need a DHL account to pay duties and taxes for the receiver.

My shipment is Duty Free. Why am I being charged?

Duty free or zero-duty rate shipments may still incur other duty-related charges.

FAQs – Duties and Taxes