DHL Express

Optional Services

DHL offers a wide range of Optional Services – from non-standard deliveries and billing options, to climate neutral shipping – giving you flexible service options to fit your shipping needs!
Optional Services
Description
How We Charge
Cost
Preparation and Packaging
Shipment Preparation
Get extra hands to help with shipment volume fluctuations.
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Shipment Preparation

This is a convenient, fast and reliable service for seasonal or irregular shipments that require extra resources for their preparation.

DHL manages the entire process of waybill preparation, content selection, labelling and packaging, then sends the shipments to the designated domestic or international addresses.

Contact Customer Service or your Sales Representative for details.
Per Shipment
38.00 USD
Packaging
Purchase boxes, flyers and more.
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Packaging
We offer a range of DHL branded packaging.

Flyers - 100 Pieces

Other Items - Individual or Bulk
20.00 USD
 
Varies
Shipment Protection
Shipment Value Protection
Additional protection for your valuable goods.
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Shipment Value Protection
We recommend this comprehensive protection for your valuable or personal shipments, giving you peace of mind in the unlikely event of physical damage or loss. Terms and Conditions apply.
By Shipment Value
15.00 USD or 1% of shipment value, if higher
Extended Liability
Documents are valuable too!
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Extended Liability

If you are sending valuable documents such as passports, visa applications or regulatory certificates you can extend the DHL standard liability with this service.

In the event of full or partial loss to a document shipment, a fixed compensation will be paid.
Per Shipment
6.00 USD
Pickup Options

Dedicated Pickup
Do you have a special pickup request?
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Dedicated Pickup
If your business needs a dedicated vehicle to collect unusual shipments, or a pickup outside normal business hours, we can arrange this for you. For further assistance please contact your local Customer Service.
Per Shipment
100.00 USD or 0.50 USD per kg
Saturday Pickup
Shipping on Saturday.
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Saturday Pickup
In countries where Saturday is not a normal working day, DHL can arrange an ad-hoc pickup of smaller shipments up to 30 kg. The service is available at selected postal locations only. For further details contact Customer Service.
Per Shipment
35.00 USD
Duty Billing Services
Duty Tax Paid
Duties and taxes can be billed to the shipper or third party.
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Duty Tax Paid

DHL Express can arrange for the shipper or a third party to be billed for any duties and taxes payable at destination, rather than the receiver of the shipment being billed.

Charges apply whenever duties, taxes or other regulatory fees occur and shipper has requested that those are to be billed outside of the destination country.
Per Shipment
20.00 USD or 2% of the fiscal charge, if higher
Duty Tax Importer
Accelerate clearance with a disbursement agreement
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Duty Tax Importer
DHL will accelerate the customs clearance process making prompt payment of duty and tax charges relating to a shipment, while the receiver defers payment until an agreed date.
 
Contractual agreement required.
Per Shipment
9% of duties and taxes
Duty Tax Receiver
The receiver can be billed for customs charges
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Duty Tax Receiver
This default service covers any import of a non-document shipment for which DHL has used its own credit line with customs to advance or guarantee the payment of duties, taxes or regulatory charges on behalf of importers and consumers with whom DHL has no contract.
Per Shipment
9% of duties and taxes
Delivery Options
Neutral Delivery
If you don't want to share the value of goods with the receiver.
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Neutral Delivery
This service allows for the delivery of any shipment, without its value being shared or exposed to the receiver. DHL will ensure any paperwork exposing the value of the goods is removed from the shipment prior to delivery.
Per Shipment
30.00 USD
Saturday Delivery
Have your shipment delivered on a Saturday.
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Saturday Delivery

We offer Saturday delivery services to key cities in more than 70 countries.

To check availability, please contact our Customer Service.
Per Shipment
60.00 USD
Residential Address
Get alerts and scheduling options for home deliveries.
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Residential Address

Customers shipping to a home or private residence can activate specific delivery options by designating the delivery address as residential.

For such shipments, DHL Express will proactively notify the receiver via email or SMS about the shipment’s progress. Receivers can then select the most suitable delivery option on the On Demand Delivery website.
Per Shipment
8.00 USD
Direct Signature
When you want to be sure the package is in the right hands.
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Direct Signature

If you are sending sensitive documents or high value contents you can request DHL to obtain a direct signature from the consignee or a representative at the delivery address.

DHL will ensure your shipment is not re-directed, or delivered at an alternative address.
Per Shipment
8.50 USD
Dedicated Delivery
We can make special delivery arrangements when needed.
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Dedicated Delivery
At customer’s request, an immediate or non-routine, once only delivery of a shipment within a normal working day or a holiday that involves a specific vehicle such as tail lift truck or more than one courier. For further assistance please contact your local Customer Service.
Per Shipment
100.00 USD or 0.50 USD per kg
No Signature Required
Authorize delivery without a signature.
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No Signature Required
When selected, DHL is authorized to complete delivery, or leave the shipment in a designated place, without a delivery signature.
Per Shipment
No Charge
Adult Signature
Delivery of a shipment to an adult.
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Adult Signature
DHL will obtain a delivery signature from an adult at the stipulated delivery address.
Per Shipment
5.00 USD
Additional Services
GoGreen Climate Neutral
Ship climate neutral with DHL.
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GoGreen Climate Neutral
When selected, DHL will offset transport related carbon emissions for this shipment.
 
On contractual basis, DHL can also provide reports for either a high level estimate or a detailed carbon footprint. The service comprises the calculation of carbon emissions at shipment level through a specialized tool, the offsetting of those carbon emissions through DHL’s Carbon Management activities, and the annual certification of those offsetting activities by an accredited third party, Société Générale de Surveillance (SGS).
 
Please contact Customer Service or your Sales Representative to learn more.
Per Kilogram
0.12 USD or 0.12 USD per kg, if higher
Change of Billing
When changes to your billing invoice are required.
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Change of Billing
This applies when a customer requests a change of defined billing information on an already issued invoice, which will result in a reissuing of the invoice and, in case of an account change, crediting of the old account and debiting of the new.
Per Invoice
13.00 USD
Printed Invoice
Still need a paper invoice?
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Printed Invoice

This service is for customers who require a paper invoice where e-billing is the agreed standard.

This service provides flexibility for a different invoicing method than what is already agreed.
Per Invoice
5.50 USD
Verbal Notification
DHL will keep you posted!
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Customer Service will contact you by phone and provide verbal updates on agreed key transport events or incidents with a potential impact on transit time.
Per Shipment
11.00 USD
More About Optional Services
More About Optional Services
  • Charges for Optional Services are in addition to applicable transportation charges.
  • Service availability is based on shipment and destination. All services may not be available in all areas.
  • Not all Optional Services are available for every shipment or in every country.
  • Services are subject to DHL Terms and Conditions, and/or as set forth on the waybill of the country of origin.
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