Important Information

Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in 2020.

Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.

As market conditions continue to evolve with the ongoing COVID-19 situation, the Emergency Situation Surcharge (ESS) will be adjusted effective November 7, 2021.

Below, you will find the details for the adjusted ESS per origin and destination combination.


DHL Express Emergency Situation Surcharge as of November 7th, 2021

Destination Country/Region
Origin Country/Region China Hong Kong* Rest of Asia** Australia & New Zealand Europe Americas Rest of World
China - 265,618 IRR 265,618 IRR 486,966 IRR 412,500 IRR 660,000 IRR 265,618 IRR
Hong Kong* 265,618 IRR - 265,618 IRR 486,966 IRR 412,500 IRR 660,000 IRR 265,618 IRR
Rest of Asia Pacific** 265,618 IRR 265,618 IRR 265,618 IRR 486,966 IRR 59,026 IRR 59,026 IRR 59,026 IRR
Australia & New Zealand 265,618 IRR 265,618 IRR 265,618 IRR 59,026 IRR 59,026 IRR 59,026 IRR 59,026 IRR
Europe 59,026 IRR 59,026 IRR 59,026 IRR 660,000 IRR 59,026 IRR 59,026 IRR 59,026 IRR
Americas 59,026 IRR 59,026 IRR 59,026 IRR 660,000 IRR 59,026 IRR 59,026 IRR 59,026 IRR
Rest of World 59,026 IRR 59,026 IRR 59,026 IRR 660,000 IRR 59,026 IRR 59,026 IRR 59,026 IRR

DHL Express Emergency Situation Surcharge as of April 1, 2020

  Billing Method Chargeable Weight Charge Amount
Emergency Situation Surcharge Fixed Charge
Per Shipment
Up to 2.5 kg No charge
2.51 - 30 kg IRR 375,000
30.1 - 70 kg IRR 2,250,000
70.1 - 300 kg IRR 7,500,000
>300.1 kg IRR 30,000,000

* Hong Kong = Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged 59,026 IRR/kg regardless of billing location.


Please note that the ESS is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.

If you have any questions, please reach out to your local DHL representative.

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

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