Shipment Protection (on Shipment Details)
In addition to the standard DHL Express liability, we offer financial protection to our customers against all risks of physical shipment loss or damage, from any external cause.
Learn more on standard liability
Learn more on standard liability
Shipment Insurance can be arranged for express parcels, although some restrictions and limitations may apply. These will depend on the destination and contents of the shipment.
DHL’s Shipment Insurance meets the general requirements for loss and damage to goods in transit. Protection is effective from the time DHL Express has control or possession of the shipment until the time of delivery. Physical loss or damage of goods is covered, subject to specific limitations and exclusions.
Shipment Insurance covers items in transit worldwide, although temporary restrictions may apply from time to time as a consequence of, but not limited to, political, terrorist, nuclear and war risks, or on the advice of government officials. It does not cover the following:
- delay;
- ordinary leakage;
- loss in weight or volume, or wear and tear of the shipment;
- loss, damage or expense caused by insufficiency or unsuitability of packing or preparation of the shipment;
- loss, damage or expense caused by inherent vice or nature of the shipment;
- loss, damage or expense attributable to the willful misconduct by the customer or its agents;
- loss, damage or expense caused by delay;
- loss, damage or expense arising from the use of any atomic or nuclear weapon or radioactivity.
- Cover is limited to the value declared by the shipper, replacement cost, invoice value or actual cash value whichever is the lowest. Evidence may be requested to substantiate the declared value in the event of a claim.
- In the event of total loss of your shipment, with Shipment Insurance, you will also be entitled to a refund of the shipping charge. In the event of a partial loss, you will be entitled to a refund of the relevant proportion of the shipping charge.
- When more than one shipment that is covered is subject to loss or damage arising from a single event, the maximum aggregate compensation for all such shipments is limited to 5 million EUR.
Excluded Countries
The Shipment Insurance program is not available for imports, exports, domestic transits or storage for the following countries:
The Shipment Insurance program can provide coverage for international shipments from the time they are loaded onto or off of an international flight in Iraq or Afghanistan. However, domestic or inland transit coverage within Iraq and/or Afghanistan is not automatically covered, but may be obtained on a case by case basis. In order to obtain inland transit coverage, please contact your local Customer Service to discuss with the Risk Management team. Inland transit coverage must be agreed in writing with DHL before any transport of the Shipment.
The Shipment Insurance program is not available for imports, exports, domestic transits or storage for the following countries:
- Cuba
- North Korea
- Syria
The Shipment Insurance program can provide coverage for international shipments from the time they are loaded onto or off of an international flight in Iraq or Afghanistan. However, domestic or inland transit coverage within Iraq and/or Afghanistan is not automatically covered, but may be obtained on a case by case basis. In order to obtain inland transit coverage, please contact your local Customer Service to discuss with the Risk Management team. Inland transit coverage must be agreed in writing with DHL before any transport of the Shipment.
If you wish to make a claim, you should always notify DHL Express as soon as possible, but in any event, no later than 30 calendar days from the date that DHL accepted the shipment.
DHL Express always takes the greatest of care with your documents. Unfortunately, accidents can sometimes happen and extended liability will provide you with additional peace of mind and financial protection.
If you are sending valuable documents such as passports, visa applications or regulatory certificates you can extend the DHL standard liability with this service. It provides coverage and compensation in the case of loss.
Easy to Use: in the event of full or partial loss to a DHL Express document shipment, fixed compensation will be paid regardless of the replacement cost of the document – no need to estimate or declare the value of documents.
Easy Access: Extended Liability can be booked when shipping documents via DHL’s shipping solutions and Customer Service.
Easy to Use: in the event of full or partial loss to a DHL Express document shipment, fixed compensation will be paid regardless of the replacement cost of the document – no need to estimate or declare the value of documents.
Easy Access: Extended Liability can be booked when shipping documents via DHL’s shipping solutions and Customer Service.
Extended Liability can be only arranged for shipments containing documents.
If you wish to make a claim, you should always notify DHL Express as soon as possible, but in any event, no later than 30 calendar days from the date that DHL accepted the shipment.