Complaint? Compliment?

Go Straight to the Top!

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
Andrew Mutuma, Country Manager
"Your feedback, good or bad, helps us enormously to improve our service. It is very useful to hear it direct and unfiltered"
Jane Karugi, Customer Service Manager
"An Insanely Customer Centric service is the experience we pride ourselves in. It's the promise to follow through for the customer and exceed their expectations. It's how we make you feel when you do business with us. Let me know how we made you feel.”
Back to Top