Complaint? Compliment?

Go Straight to the Top!

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
Amadou Diabate, Country Manager
"We greatly appreciate your interest in our products and services that are specially designed to better accommodate your needs. We are looking forward to receiving your requests, your impressions or opinion in order to take them into account. Your satisfaction remains our priority"
Lova Ramamonjisoa, Head of Customer Service
"Excellence is not a destination. It is a continuous journey that never ends."
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