Email Us - Claim
Required fields cannot be empty

Complete the form with the information of your claim. Remember that your request must be submitted within 30 days after DHL delivered your shipment, as per the prior agreed terms and conditions.
  • Email
  • Phone
  • Shipper
  • Receiver
  • Payer
  • Delayed Shipment
  • Delayed Express 9:00 or Express 12:00 Shipment
  • Contents Damaged
  • Contents Damaged with Insurance
  • Shipment/Piece Lost
  • Shipment/Piece Lost with Insurance
  • Non-Shipment Related
Supporting Documentation

Maximum: 5
Exceeds maximum allowed
Not Allowed

Type of supporting documentation for your request:

  • Photographs of the damaged content or damaged packaging (if possible, please include both)
  • Proof of value

To attach a document, click the "Browse" button. Select your file and click "Open". Note: Attachments must not exceed 5MB; in case of multiple documents, upload them zipped in a single zip file.

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