Important Information

Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in 2020.

Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.

As market conditions continue to evolve with the ongoing COVID-19 situation in combination with the cost associated with capacity constraints in the global air network during the peak period, the Emergency Situation Surcharge (ESS) will be adjusted effective November 7th, 2021 until February 13th, 2022.

We will update customers before February 13th 2022 about the development of market conditions and the subsequent evolution of the Emergency Situation Surcharge.

Although the ESS surcharge for most lanes will not change, we are making adjustments for specific origin/destination combinations. This adjustment reflects changes in market dynamics and air capacity availability during the peak period, and operational restrictions imposed related to COVID-19 measures from local governments.

The adjustments are summarized below:

  • Origins China and Hong Kong to destinations in the Americas region:
    NGN 382.00 to NGN 953.00
  • Origins China and Hong Kong to destinations in the Europe region:
    NGN 382.00 to NGN 595.00
  • Origins EuropeAmericas and Rest of World to destination Australia and New Zealand:
    NGN 85.00 to NGN 953.00

Below, you will find the details for the adjusted ESS per origin and destination combination.

Charge in NGN per Kg


DHL Express Emergency Situation Surcharge as of November 7, 2021

Destination Country/Region
Origin Country/Region Hong Kong & China* Australia & New Zealand Rest of Asia** Europe Americas Rest of World
China 382.00 NGN 699.00 NGN 382.00 NGN 595.00 NGN 953.00 NGN 382.00 NGN
Hong Kong* 382.00 NGN 699.00 NGN 382.00 NGN 595.00 NGN 953.00 NGN 382.00 NGN
Rest of Asia** 382.00 NGN 699.00 NGN 382.00 NGN 85.00 NGN 85.00 NGN 85.00 NGN
Europe 85.00 NGN 953.00 NGN 85.00 NGN 85.00 NGN 85.00 NGN 85.00 NGN
Americas 85.00 NGN 953.00 NGN 85.00 NGN 85.00 NGN 85.00 NGN 85.00 NGN
Rest of World 85.00 NGN 953.00 NGN 85.00 NGN 85.00 NGN 85.00 NGN 85.00 NGN

DHL Express Emergency Situation Surcharge as of July 1st, 2020

Destination Country/Region
Origin Country / Region Hong Kong*
& China
Australia &
New Zealand***
Rest of Asia** Europe Americas Rest of World
China 382.00 NGN 699.00 NGN 382.00 NGN 382.00 NGN 382.00 NGN 382.00 NGN
Hong Kong* 382.00 NGN 699.00 NGN 382.00 NGN 382.00 NGN 382.00 NGN 382.00 NGN
Rest of Asia** 382.00 NGN 699.00 NGN 382.00 NGN 85.00 NGN 85.00 NGN 85.00 NGN
Europe 85.00 NGN 85.00 NGN 85.00 NGN 85.00 NGN 85.00 NGN 85.00 NGN
Americas 85.00 NGN 85.00 NGN 85.00 NGN 85.00 NGN 85.00 NGN 85.00 NGN
Rest of World 85.00 NGN 85.00 NGN 85.00 NGN 85.00 NGN 85.00 NGN 85.00 NGN

* Hong Kong = Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged NGN 85/kg regardless of billing location.

Please note that the ESS is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.

If you have any questions, please reach out to your local DHL representative.

Annual Price Increase
DHL Express will update its prices, effective January 2022. In Nigeria, the average price increase will be 18.0%.
The price change applies to all discounted rates and agreements, where contracts allow.

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

The Nigerian Federal Government has declared a Nationwide lockdown effective 30 March from 2300 until 13 April 2020. Only “Essential Goods and Services” may be transported, delivered or picked up in Nigeria and/ or Destination Nigeria. The following are some of the definition of Essential Goods and Services affecting DHL NG that can still be moved:

  1. Food – food processing, distribution and retail companies
  2. Petroleum, distribution and retail companies
  3. Medical products including Hospital supplies, equipment and protective equipment manufacturing and distribution
  4. Essential services – products that support essential services e.g. machinery required to keep Food production going, products required to keep medical support going (parts, machines, etc.),
  5. Production, manufacturing supply, logistics, transport, delivery, critical repairs and maintenance in relation to the rendering of essential services including components and equipment
  6. Transport for persons rendering essential services
  7. Financial services necessary for the functioning of the banking and payments environment

All vehicles conveying food and other essential humanitarian items will be screened thoroughly before they are allowed to enter restricted areas. Please check with the Consignee in Nigeria that they are open to accept shipments before sending.

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

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