Important Information

DHL Express has been closely monitoring the aftermath of Hurricane Milton as it impacted Florida with heavy rains, damaging winds, and storm surge. The safety of our employees, customers, and service partners remains our top priority.
As a result of the storm's impact, there may be temporary delays in pick-up and delivery services in the affected areas. We apologize for any inconvenience this may cause and appreciate your understanding as we navigate these challenging weather conditions.
We urge those in the impacted areas to take necessary precautions and follow the guidance of local, state, and federal authorities.
Please note that the DHL Express International Service Guarantee does not apply to delays caused by natural disasters or weather-related conditions.
For the latest tracking information on all DHL shipments, please use the Track Your Shipment tool or contact our DHL Customer Service team for further details.

DHL Express has been closely monitoring the aftermath of Hurricane Helene, including the significant flooding and damage it has caused in Asheville, NC, and the surrounding areas.

Due to road closures and unsafe conditions, local DHL pickup and delivery operations may experience delays or suspensions in affected areas. The safety of our employees and partners remains our top priority, and we have implemented contingency plans to minimize the storm’s impact on service.

We urge those in impacted areas to take necessary precautions and adhere to guidance from local, state, and federal authorities.

Please note, the DHL Express International Service Guarantee does not apply to delays caused by natural disasters or weather-related conditions.

For the latest tracking information on all DHL shipments, please use the Track Your Shipment tool or contact DHL Customer Service for further details.

DHL Express is closely monitoring Hurricane Debby, which is currently bringing high winds and heavy flooding to many areas of the Southeastern U.S. The hurricane is expected to continue its path northeast through Florida before stalling over the coastal regions of Georgia and South Carolina.

Local DHL pickup and delivery operations may experience delays or suspensions in certain areas due to airport and road closures. The safety of our employees and partners is our top priority, and contingency plans have been implemented to minimize the storm’s potential impact on service.

We encourage those in the affected areas to take all necessary precautions and follow the warnings of local, state, and federal authorities.

Please note that the DHL Express International Service Guarantee does not apply to late shipment deliveries caused by natural disasters or weather conditions.

We will provide further updates as they become available. For the latest tracking information on all DHL shipments, please use the Track Your Shipment tool or contact DHL Customer Service for further details.

As of July 2, 2023, when creating a shipment to Ireland in MyDHL+ and DHL Express shipping solutions

• City and postcode will be required for the Recipient address

As of December 17, 2021, until further notice, DHL Express will not accept any shipment containing 500/600 Series items (e.g., 0A606, 9A515, 9A610, etc.). This is in addition to the continued suspension of shipments of defense articles subject to the ITAR (as of November, 2020).

The suspension of 500/600 Series items is already in effect (as of December 17, 2021) – the result of supply-chain shortages and increased tightening of controls on military items globally – which is why we were required to return your shipment.

DHL customers will be notified as soon as the suspension is lifted. For more information, please email us at: TradeCompliance.USA@dhl.com.

We thank you for your understanding and apologize for any inconvenience.

A major winter storm causing heavy snow and ice, freezing temperatures and hazardous conditions may impact our operations in the central U.S including our main regional Hub in Cincinnati.  As a result, DHL delivery service may be delayed. The safety of our employees and partners is our top priority, and contingency plans have been put in place to minimize this storm’s potential impact.

We encourage those within the areas of impact to take all necessary measures to remain safe and heed the warnings of your local authorities. The DHL Express International Service Guarantee does not apply for late shipment delivery of DHL Express shipments caused by natural disasters or weather.

We will provide further updates, as available.

Starting June 21, 2022, in accordance with the Uyghur Forced Labor Prevention Act (UFLPA), all goods, wares, articles, and merchandise mined, produced, or manufactured wholly or in part in the Xinjiang Uyghur Autonomous Region (XUAR) or produced by certain entities, will be denied entry into the United States and may be detained, excluded, and/or seized and forfeited. Importers may provide evidence that the items were not the product of forced labor to have shipments released. U.S. CBP has provided additional information for importers here.

As of January 31, 2022 DHL Express U.S. will no longer act as Importer of Record on any Free Trade Agreement claims, which are processed as a separate entry. Accordingly, DHL Express U.S. will require U.S. Customers to provide a Power of Attorney for all Formal Import entries ($2,500 or greater) or Customer requested separate entries.

The following is a list of affected Free Trade Agreements:

• U.S. - Australia Free Trade Agreement - (AFTA) 
• U.S. - Bahrain Free Trade Agreement Implementation Act (BFTA)  
• U.S. - Chile Free Trade Agreement (CFTA)  
• U.S. – Columbia Trade Promotion Agreement
• Dominican Republic - Central America - U.S. Free Trade Agreement and Implementation Act - (DR-CAFTA) 
• U.S. Israel Free Trade Area Implementation Act (ILFTA) 
• U.S. - Jordan Free Trade Area Implementation Act (JFTA
• U.S. – Korea Free Trade Agreement
• U.S. - Morocco Free Trade Area Implementation Act (MFTA)  
• U.S. Mexico Canada Free Trade Agreement (USMCA)
• U.S. – Oman Free Trade Agreement - (OFTA) 
• U.S. – Panama Free Trade Agreement
• U.S. – Peru Trade Promotion Agreement - (PTPA or PFTA) 
• U.S. - Singapore Free Trade Agreement - (SGFTA)  

Important: These new requirements do not apply to special trade programs AGOA, CBERA, CBTPA, or GSP.  These changes are effective as of the date of this communication.

The ISD and GSD have been updated to add this new import entry policy.

If you have any questions, please contact: TradeCompliance.USA@dhl.com

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

Effective January 13, 2021, at all U.S. ports of entry, U.S. Customs and Border Protection (CBP) will detain cotton products and tomato products produced in China’s Xinjiang Uyghur Autonomous Region (XUAR).

U.S. CBP issued a Withhold Release Order (WRO) against cotton products and tomato products produced in Xinjiang based on information that reasonably indicates the use of detainee or prison labor and situations of forced labor.

Apparel, textiles, tomato seeds, canned tomatoes, tomato sauce, and other goods made with cotton and tomatoes are subject to CBP detention when produced from cotton and tomatoes grown in China’s Xinjiang Uyghur Autonomous Region under conditions of forced labor. This applies to products produced inside and outside of China’s Xinjiang Uyghur Autonomous Region and includes products which are made entirely, as well as in part, of cotton and tomatoes grown in China’s Xinjiang Uyghur Autonomous Region under conditions of forced labor.

CBP will provide the opportunity to importers to provide evidence that the product in question was not produced under conditions of forced labor.

As of March 26, 2021, DHL will no longer accept Vaping Products for import or export through its U.S. network.  This prohibition includes all vape devices, products and accessories, and will help ensure that DHL and its customers can fully comply with recent U.S. laws to prevent online sales of e-cigarettes to minors

• Proof of AES EEI filing Internal Transaction Number (ITN) or Foreign Trade Regulation (FTR) Exemption Citation, or;
• ECCN or EAR99 classification for each line item on the Invoice

• ITN: Internal Transaction Number. Confirmation that the AES EEI was accepted and also the filer’s proof of filing
• FTR Exemption Citation: Foreign Trade Regulation Exemption Citation 15 CFR part 30 view here
• AES: US Census’ Automated Export System where export declarations are made
• EEI: Electronic Export Information submitted to the AES as part of the export declaration
• ECCN: An Export Control Classification Number used to classify goods, technology and software to determine whether an export license is required.
• EAR99: EAR99 is a classification for an item. The majority of Commercial products are classified this way, and indicates that a particular item is subject to the Export Administration Regulations (EAR), but not listed with a specific ECCN on the Commerce Control List (CCL).

• The rule applies to all shipments to these four countries, regardless of value
• This is a U.S. Government requirement and affects all air carriers
• EAR99 items will not require an EEI submission if under $2,500 per HTS/Schedule B

• Electronic Export Information (EEI) filing requirement changes – two phases, effective 6/29/2020 and 9/27/2020.
• Broadened definition of “military end use” to include more ancillary applications
• Expanded list of items subject to military end use and military end user restrictions.
• Elimination of License Exception Civil End-Users (CIV)

• Eastern Regional Office: (202) 482-4811
• Western Regional Office: (949) 660-0144
• Northern CA Branch: (408) 998-8806

• ECCN Description: https://www.bis.doc.gov/index.php/licensing/commerce-control-list-classification/export-control-classification-number-eccn
• International Trade Administration How Do I Determine my Export Control Classification Number (ECCN): https://www.trade.gov/how-do-i-determine-my-export-control-classification-number-eccn
• BIS publishes an index of ECCN’s (item names/descriptions > ECCN):
  https://www.bis.doc.gov/index.php/documents/regulations-docs/13-commerce-control-list-index/file
   
• CCL Description: https://www.bis.doc.gov/index.php/licensing/commerce-control-list-classification/commerce-control-list-ccl/17-regulations/139-commerce-control-list-ccl
• Commerce Control List (CCL): https://www.bis.doc.gov/index.php/regulations/commerce-control-list-ccl
• U.S. DOC BIS also has counselors that can assist you:
  Eastern Regional Office: (202) 482-4811
  Western Regional Office: (949) 660-0144
  Northern CA Branch: (408) 998-8806

As of September 25, 2020, all merchandise manufactured in Hong Kong must be physically marked as origin of “China.” This is per a U.S. Executive Order and applies to all goods manufactured in Hong Kong and destined for the U.S.

Merchandise not properly marked may result in the following:

• DHL Express returns the merchandise to the origin country, or;
• The U.S. Government directs DHL Express to return the merchandise to the origin country and provide proof of export, or;
• The U.S. Government seizes or forfeits the merchandise.

DHL Express will not be able to label goods that do not reflect the proper markings.

The USMCA creates countless opportunities for U.S. businesses that already trade with—or are planning to start trading with—Canada and Mexico.

Click here to learn how your business can take advantage of this new trade agreement within the US-MX-CA region.

Use DHL On Demand Delivery, a free and simple online solution that puts you in control of how, when, and where DHL delivers packages to your home. Our couriers can offer a non-contact delivery with the Authorize a Signature Release option.

You can take advantage of On Demand Delivery as a Guest User or Register for additional benefits, such as setting preferences for all future deliveries. You can choose one of up to six different delivery options while your shipments are en route:

• Choose Your Delivery Date
• Authorize a Signature Release
• Leave with a Neighbor, Leasing Office or Security Guard
• Collect from DHL ServicePoint or Locker
• Delivery to an Alternate Address
• Put Your Deliveries on a Vacation Hold

Manage Your Shipment