Important Information
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Fuel Surcharge Index Update
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DHL Express Reinstates Service in Canada
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DHL Express is pleased to announce that it has restored all services in Canada, reinstating all operations effective June 30.
The resumption of operations follows a successful agreement reached between DHL Express Canada and the Unifor trade union, which represents a significant proportion of our workforce in Canada, after nearly a year of negotiations. This 4-year agreement will remain in effect until July 1, 2029.
For information regarding delayed shipments due to the service suspension, please contact customer service.
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International Services to Israel
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Service Update: Resumption of DHL Express Deliveries to/from Israel
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We are pleased to inform our customers that DHL Express has resumed delivery services to and from Israel as of today, following the reopening of the country’s airspace to air traffic. Full operations will be reinstated by 30 June.
Please note that, due to the elevated risk associated with shipments to and from Israel, elevated risk surcharges may apply. For further details regarding these surcharges and other relevant information, please contact our customer service.
At DHL Express, the safety of our personnel and the security of your shipments are our highest priorities. We appreciate your understanding and support as we navigate this situation.
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Suspension of Controlled Military Item Shipments
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DHL Express cannot accept shipments containing items subject to the International Traffic in Arms Regulation (ITAR) or the Export Administration Regulations (EAR) 500 and 600 series. To verify if your shipment is subject to the ITAR or EAR 500 and 600 series, please visit the following resources:
- For ITAR: the Directorate of Defense Trade Controls (DDTC)
- For EAR 500 and 600 series items: the Bureau of Industry and Security (BIS)
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DHL Express Login Security Update
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Important updates regarding DHL Express shipments to the United States with a customs value exceeding USD 800: Transit Time delays & withdrawal of temporary suspension of business-to-consumer (B2C) shipments
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- As of April 28th, 2025, DHL Express has withdrawn the temporary suspension of business-to-consumer (B2C) shipments to the United States with a customs value exceeding USD 800.
- This decision follows constructive dialogue between DHL and the U.S. government, who demonstrated a strong willingness to understand our operational and technical challenges, and who agreed that it was imperative to act quickly in the interest of U.S. consumers.
- Starting April 28th, 2025, the value thresholds for shipments being sent to the U.S. have been adjusted. Shipments valued between USD 800 and 2,500 can once again be cleared using the expedited informal entry process. This positive development will enable us to resume normal operations.
- Your shipments to the U.S. may still experience transit delays as we navigate the reintroduction of the service and while we clear the current backlog as soon as possible.
- Shipments – both B2B & B2C - with declarable customs value below USD 800 remain unaffected by these changes.
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Service Alert – Winter Storm Kingston
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DHL Express is closely monitoring Winter Storm Kingston as it brings heavy snow and ice, disrupting road conditions across portions of the Central and Southeastern U.S.
As a result, pick-up and delivery services may experience temporary delays in the impacted areas. We apologize for any inconvenience this may cause and appreciate your understanding as we navigate these challenging weather conditions.
We encourage those in affected areas to take necessary precautions and follow the guidance of local, state, and federal authorities.
Please note that the DHL Express International Service Guarantee does not apply to delays caused by natural disasters or weather-related conditions.
For the latest tracking information on all DHL shipments, please use the Track Your Shipment tool or contact DHL Customer Service for further details.
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Elevated Risk Service Update
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U.S. Service Alert: California Wildfires
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Southern California continues to experience wildfires, specifically in and around the Los Angeles area, which is causing significant destruction, prompting continued evacuation orders for impacted areas. Our thoughts are with those affected by these devastating wildfires.
Due to road closures and unsafe conditions, local DHL pickup and delivery operations may experience delays or suspensions in affected areas. The safety of our employees and partners remains our top priority.
We urge those in impacted areas to take necessary precautions and adhere to guidance from local, state, and federal authorities.
Please note, the DHL Express International Service Guarantee does not apply to delays caused by natural disasters or weather-related conditions.
For the latest tracking information on all DHL shipments, please use the Track Your Shipment tool or contact DHL Customer Service for further details.
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U.S. Service Alert: Winter Storm Blair
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DHL Express has been monitoring the impact of Winter Storm Blair, which is bringing heavy snow, ice, and freezing temperatures across the Central and Eastern United States.
Due to road closures and unsafe conditions, local DHL pickup and delivery operations may experience delays or suspensions in affected areas. The safety of our employees and partners remains our top priority, and we have implemented contingency plans to minimize the storm’s impact on service.
We urge those in impacted areas to take necessary precautions and adhere to guidance from local, state, and federal authorities.
Please note, the DHL Express International Service Guarantee does not apply to delays caused by natural disasters or weather-related conditions.
For the latest tracking information on all DHL shipments, please use the Track Your Shipment tool or contact DHL Customer Service for further details.
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Updated Liability Limits Terms & Conditions
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New Customs Regulations from Around the World
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Updates to DHL Express Services and Surcharges
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Fuel Surcharge Index Update
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DHL Express Announces 2025 Rate Adjustment
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The price change applies to all discounted rates and agreements, where contracts allow.
For more information and answers to common questions, please visit the Payment and Billing FAQs section.
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New Customs Regulations from Around the World
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Demand Surcharge
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New Customs Regulations from Around the World
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New Customs Regulations from Around the World
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Emergency Situation Surcharge
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New Customs Regulations from Around the World
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New Customs Regulations from Around the World
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Indonesia – Imports
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Malaysia – Imports
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European Union and United Kingdom – Imports
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European Union – Imports
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Jersey – Imports
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MyDHL+ Features Help You!
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Shipments to Ireland Will Require City and Postcode
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As of July 2, 2023, when creating a shipment to Ireland in MyDHL+ and DHL Express shipping solutions
- City and postcode will be required for the Recipient address
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New Customs Regulations from Around the World
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Suspension of 500/600 series, ITAR and Controlled Military Item commodities
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As of December 17, 2021, until further notice, DHL Express will not accept any shipment containing 500/600 Series items (e.g., 0A606, 9A515, 9A610, etc.). This is in addition to the continued suspension of shipments of defense articles subject to the ITAR (as of November, 2020).
The suspension of 500/600 Series items is already in effect (as of December 17, 2021) – the result of supply-chain shortages and increased tightening of controls on military items globally – which is why we were required to return your shipment.
DHL customers will be notified as soon as the suspension is lifted. For more information, please email us at: TradeCompliance.USA@dhl.com.
We thank you for your understanding and apologize for any inconvenience.
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United Arab Emirates – Imports
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DHL Service Resumed
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Coming Soon – Changes to Help with Speedy Customs Clearance
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DHL Service Suspensions
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U.S. Customs Alert – Products Originating in China’s Xinjiang Uyghur Autonomous Region
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Starting June 21, 2022, in accordance with the Uyghur Forced Labor Prevention Act (UFLPA), all goods, wares, articles, and merchandise mined, produced, or manufactured wholly or in part in the Xinjiang Uyghur Autonomous Region (XUAR) or produced by certain entities, will be denied entry into the United States and may be detained, excluded, and/or seized and forfeited. Importers may provide evidence that the items were not the product of forced labor to have shipments released. U.S. CBP has provided additional information for importers here.
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Service Update: Import Free Trade Agreements
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As of January 31, 2022 DHL Express U.S. will no longer act as Importer of Record on any Free Trade Agreement claims, which are processed as a separate entry. Accordingly, DHL Express U.S. will require U.S. Customers to provide a Power of Attorney for all Formal Import entries ($2,500 or greater) or Customer requested separate entries.
The following is a list of affected Free Trade Agreements:
- U.S. - Australia Free Trade Agreement - (AFTA)
- U.S. - Bahrain Free Trade Agreement Implementation Act (BFTA)
- U.S. - Chile Free Trade Agreement (CFTA)
- U.S. – Columbia Trade Promotion Agreement
- Dominican Republic - Central America - U.S. Free Trade Agreement and Implementation Act - (DR-CAFTA)
- U.S. Israel Free Trade Area Implementation Act (ILFTA)
- U.S. - Jordan Free Trade Area Implementation Act (JFTA
- U.S. – Korea Free Trade Agreement
- U.S. - Morocco Free Trade Area Implementation Act (MFTA)
- U.S. Mexico Canada Free Trade Agreement (USMCA)
- U.S. – Oman Free Trade Agreement - (OFTA)
- U.S. – Panama Free Trade Agreement
- U.S. – Peru Trade Promotion Agreement - (PTPA or PFTA)
- U.S. - Singapore Free Trade Agreement - (SGFTA)
Important: These new requirements do not apply to special trade programs AGOA, CBERA, CBTPA, or GSP. These changes are effective as of the date of this communication.
The ISD and GSD have been updated to add this new import entry policy.
If you have any questions, please contact: TradeCompliance.USA@dhl.com
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Fraudulent SMS Alert
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DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.
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Withhold Release Order for Cotton and Tomato Products
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Effective January 13, 2021, at all U.S. ports of entry, U.S. Customs and Border Protection (CBP) will detain cotton products and tomato products produced in China’s Xinjiang Uyghur Autonomous Region (XUAR).
U.S. CBP issued a Withhold Release Order (WRO) against cotton products and tomato products produced in Xinjiang based on information that reasonably indicates the use of detainee or prison labor and situations of forced labor.
Apparel, textiles, tomato seeds, canned tomatoes, tomato sauce, and other goods made with cotton and tomatoes are subject to CBP detention when produced from cotton and tomatoes grown in China’s Xinjiang Uyghur Autonomous Region under conditions of forced labor. This applies to products produced inside and outside of China’s Xinjiang Uyghur Autonomous Region and includes products which are made entirely, as well as in part, of cotton and tomatoes grown in China’s Xinjiang Uyghur Autonomous Region under conditions of forced labor.
CBP will provide the opportunity to importers to provide evidence that the product in question was not produced under conditions of forced labor.
For more information read the DHL Fact Sheet on Forced Labor Shipments and Importers News Flash: Ban on Xinjiang Cotton & Tomatoes.|
Transportation of Vaping Devices, Products and Accessories
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As of March 26, 2021, DHL will no longer accept Vaping Products for import or export through its U.S. network. This prohibition includes all vape devices, products and accessories, and will help ensure that DHL and its customers can fully comply with recent U.S. laws to prevent online sales of e-cigarettes to minors
View more information on the new policy for Preventing Online Sales of E-Cigarettes to Children Act (search for: Title Vi--Preventing Online Sales Of E-Cigarettes To Children) outlined in the Consolidated Appropriations Act, 2021.|
U.S. export regulation changes to China, Russia, Venezuela, and Hong Kong
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- Proof of AES EEI filing Internal Transaction Number (ITN) or Foreign Trade Regulation (FTR) Exemption Citation, or;
- ECCN or EAR99 classification for each line item on the Invoice
Glossary
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ITN: Internal Transaction Number. Confirmation that the AES EEI was accepted and also the filer’s proof of filing
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FTR Exemption Citation: Foreign Trade Regulation Exemption Citation 15 CFR part 30 view here
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AES: US Census’ Automated Export System where export declarations are made
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EEI: Electronic Export Information submitted to the AES as part of the export declaration
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ECCN: An Export Control Classification Number used to classify goods, technology and software to determine whether an export license is required.
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EAR99: EAR99 is a classification for an item. The majority of Commercial products are classified this way, and indicates that a particular item is subject to the Export Administration Regulations (EAR), but not listed with a specific ECCN on the Commerce Control List (CCL).
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The rule applies to all shipments to these four countries, regardless of value
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This is a U.S. Government requirement and affects all air carriers
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EAR99 items will not require an EEI submission if under $2,500 per HTS/Schedule B
Click here to view Revisions to EEI Filing Requirements published by the U.S. Department of Commerce – BIS.
FAQs
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Electronic Export Information (EEI) filing requirement changes – two phases, effective 6/29/2020 and 9/27/2020.
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Broadened definition of “military end use” to include more ancillary applications
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Expanded list of items subject to military end use and military end user restrictions.
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Elimination of License Exception Civil End-Users (CIV)
No. Under the new rule, any export of CCL items to China, Russia, Venezuela, or Hong Kong will require an EEI submission even if the value of the goods are under $2,500 and even if a license is not required to export those items. EAR99 items will not require an EEI submission if they are under the $2,500 threshold set for in 15 CRF 30.37(a).
ECCN stands for Export Control Classification Number and is used to classify goods, technology and software to determine whether an export license is required. If you need assistance with classifying your product or understanding these requirements, you should contact the export control officer at your company.
Click here to visit the U.S. Department of Commerce (DOC) – Bureau of Industry and Security (BIS) website for more information.
U.S. DOC BIS also has counselors that can assist you:
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Eastern Regional Office: (202) 482-4811
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Western Regional Office: (949) 660-0144
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Northern CA Branch: (408) 998-8806
An EEI submission is not required for EAR99 items valued at less than $2,500.
The exporter is responsible for ensuring that any export complies with U.S. regulations, including the EAR. As such, the exporter must classify the goods, technology or software being shipped under the Commerce Control List to determine whether an export license is required. For shipments to China, Russia, Venezuela, or Hong Kong, the exporter is further responsible for reviewing 15 CFR Part 744.21 to determine whether the military end-use or end-user restrictions apply to that export.
No. As is the case with CCL items today, the new rule only applies to goods being exported from the United States, not goods being shipped from other countries via the United States destined to CN, RU, VE and HK.
Exporters can access the U.S Government websites for additional information on the CCL and ECCN’s
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International Trade Administration How Do I Determine my Export Control Classification Number (ECCN): https://www.trade.gov/how-do-i-determine-my-export-control-classification-number-eccn
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BIS publishes an index of ECCN’s (item names/descriptions > ECCN):
https://www.bis.doc.gov/index.php/documents/regulations-docs/13-commerce-control-list-index/file
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Commerce Control List (CCL): https://www.bis.doc.gov/index.php/regulations/commerce-control-list-ccl
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U.S. DOC BIS also has counselors that can assist you:
Eastern Regional Office: (202) 482-4811
Western Regional Office: (949) 660-0144
Northern CA Branch: (408) 998-8806
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Important Service Alert: Hong Kong
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As of September 25, 2020, all merchandise manufactured in Hong Kong must be physically marked as origin of “China.” This is per a U.S. Executive Order and applies to all goods manufactured in Hong Kong and destined for the U.S.
Merchandise not properly marked may result in the following:
- DHL Express returns the merchandise to the origin country, or;
- The U.S. Government directs DHL Express to return the merchandise to the origin country and provide proof of export, or;
- The U.S. Government seizes or forfeits the merchandise.
DHL Express will not be able to label goods that do not reflect the proper markings.
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The New US-Mexico-Canada Agreement: Effective July 1, 2020
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The USMCA creates countless opportunities for U.S. businesses that already trade with—or are planning to start trading with—Canada and Mexico.
Click here to learn how your business can take advantage of this new trade agreement within the US-MX-CA region.