Important Information

DHL Express does not accept international shipments of Controlled Military Items subject to export controls.

This suspension does not include domestic shipments of Controlled Military Items or international shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to export controls, please contact your national licensing authority (and/or the licensing authority in the country of origin and destination of the military items) to verify.

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

Online Retailers Collect Good and Services Tax Online Retailers Collect Good and Services TaxView Details
Take advantage of MyDHL+ features to help accurately describe the items in your shipment – critical for speedy customs clearance!

As of July 2, 2023, when creating a shipment to Ireland in MyDHL+ and DHL Express shipping solutions

  • City and postcode will be required for the Recipient address
For DHL Express high-volume shippers and accounts that have integrated systems, Ireland’s Eircode system  allows searches by city/postcode combinations
Argentina - Formal Clearance Value Reduced Formal Clearance Value ReducedView Details
Portugal - Low Value Shipment VAT Low Value Shipment VATView Details
Kenya - Anti-Counterfeit Import Permit Anti-Counterfeit Import PermitView Details

As of December 17, 2021, until further notice, DHL Express will not accept any shipment containing 500/600 Series items (e.g., 0A606, 9A515, 9A610, etc.). This is in addition to the continued suspension of shipments of defense articles subject to the ITAR (as of November, 2020).

The suspension of 500/600 Series items is already in effect (as of December 17, 2021) – the result of supply-chain shortages and increased tightening of controls on military items globally – which is why we were required to return your shipment.

DHL customers will be notified as soon as the suspension is lifted. For more information, please email us at:

We thank you for your understanding and apologize for any inconvenience.

In observance of Martin Luther King Jr. Day, DHL Express will not provide pickup and delivery services on Monday, January 16th.  We will resume normal pickup and delivery services on the following day. 
View Observed Holidays
Customs Invoice Validation Requirements Customs Invoice Validation RequirementsView Details

A major winter storm causing heavy snow and ice, freezing temperatures and hazardous conditions may impact our operations in the central U.S including our main regional Hub in Cincinnati.  As a result, DHL delivery service may be delayed. The safety of our employees and partners is our top priority, and contingency plans have been put in place to minimize this storm’s potential impact.

We encourage those within the areas of impact to take all necessary measures to remain safe and heed the warnings of your local authorities. The DHL Express International Service Guarantee does not apply for late shipment delivery of DHL Express shipments caused by natural disasters or weather.

We will provide further updates, as available.

We have resumed limited outbound services from select locations in Ukraine to other countries.
We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia.

Starting June 21, 2022, in accordance with the Uyghur Forced Labor Prevention Act (UFLPA), all goods, wares, articles, and merchandise mined, produced, or manufactured wholly or in part in the Xinjiang Uyghur Autonomous Region (XUAR) or produced by certain entities, will be denied entry into the United States and may be detained, excluded, and/or seized and forfeited. Importers may provide evidence that the items were not the product of forced labor to have shipments released. U.S. CBP has provided additional information for importers here.

As of January 31, 2022 DHL Express U.S. will no longer act as Importer of Record on any Free Trade Agreement claims, which are processed as a separate entry. Accordingly, DHL Express U.S. will require U.S. Customers to provide a Power of Attorney for all Formal Import entries ($2,500 or greater) or Customer requested separate entries.

The following is a list of affected Free Trade Agreements:

  • U.S. - Australia Free Trade Agreement - (AFTA) 
  • U.S. - Bahrain Free Trade Agreement Implementation Act (BFTA)  
  • U.S. - Chile Free Trade Agreement (CFTA)  
  • U.S. – Columbia Trade Promotion Agreement
  • Dominican Republic - Central America - U.S. Free Trade Agreement and Implementation Act - (DR-CAFTA) 
  • U.S. Israel Free Trade Area Implementation Act (ILFTA) 
  • U.S. - Jordan Free Trade Area Implementation Act (JFTA
  • U.S. – Korea Free Trade Agreement
  • U.S. - Morocco Free Trade Area Implementation Act (MFTA)  
  • U.S. Mexico Canada Free Trade Agreement (USMCA)
  • U.S. – Oman Free Trade Agreement - (OFTA) 
  • U.S. – Panama Free Trade Agreement
  • U.S. – Peru Trade Promotion Agreement - (PTPA or PFTA) 
  • U.S. - Singapore Free Trade Agreement - (SGFTA)  

Important: These new requirements do not apply to special trade programs AGOA, CBERA, CBTPA, or GSP.  These changes are effective as of the date of this communication.

The ISD and GSD have been updated to add this new import entry policy.

If you have any questions, please contact:

Effective January 13, 2021, at all U.S. ports of entry, U.S. Customs and Border Protection (CBP) will detain cotton products and tomato products produced in China’s Xinjiang Uyghur Autonomous Region (XUAR).

U.S. CBP issued a Withhold Release Order (WRO) against cotton products and tomato products produced in Xinjiang based on information that reasonably indicates the use of detainee or prison labor and situations of forced labor.

Apparel, textiles, tomato seeds, canned tomatoes, tomato sauce, and other goods made with cotton and tomatoes are subject to CBP detention when produced from cotton and tomatoes grown in China’s Xinjiang Uyghur Autonomous Region under conditions of forced labor. This applies to products produced inside and outside of China’s Xinjiang Uyghur Autonomous Region and includes products which are made entirely, as well as in part, of cotton and tomatoes grown in China’s Xinjiang Uyghur Autonomous Region under conditions of forced labor.

CBP will provide the opportunity to importers to provide evidence that the product in question was not produced under conditions of forced labor.

For more information read the DHL Fact Sheet on Forced Labor Shipments and Importers News Flash: Ban on Xinjiang Cotton & Tomatoes.

As of March 26, 2021, DHL will no longer accept Vaping Products for import or export through its U.S. network.  This prohibition includes all vape devices, products and accessories, and will help ensure that DHL and its customers can fully comply with recent U.S. laws to prevent online sales of e-cigarettes to minors

View more information on the new policy for Preventing Online Sales of E-Cigarettes to Children Act (search for: Title Vi--Preventing Online Sales Of E-Cigarettes To Children) outlined in the Consolidated Appropriations Act, 2021.
Addition of `Military End User' (MEU) List to the Export Administration Regulations and Addition of Entities to the MEU List
On December 23, 2020, the U.S. Department of Commerce (DOC) Bureau of Industry and Security (BIS) issued notice of a Final Rule in the Federal Register that requires AES EEI filings for the export of all goods destined to Hong Kong, except common household personal items such as clothing & furniture.
Similar to China, Russia and Venezuela (effective as of June 29, 2020), all shipments tendered to DHL Express that are destined to Hong Kong must include one of the following:
  • Proof of AES EEI filing Internal Transaction Number (ITN) or Foreign Trade Regulation (FTR) Exemption Citation, or;
  • ECCN or EAR99 classification for each line item on the Invoice
This is a new rule published by the U.S. Department of Commerce – Bureau of Industry and Security (BIS) on April 28, 2020. The rule revises the Export Administration Regulations (EAR) and significantly increases restrictions on exports to China, Russia & Venezuela. Learn more.
The rule enables the U.S. government to more closely monitor exports, re-exports and in-country transfer of certain items, and broadens the scope of export-controlled items to include electronic and telecommunications equipment (i.e. PC’s, mobile devices and similar items), even if there is no military end use.

  • ITN: Internal Transaction Number. Confirmation that the AES EEI was accepted and also the filer’s proof of filing
  • FTR Exemption Citation: Foreign Trade Regulation Exemption Citation 15 CFR part 30 view here
  • AES: US Census’ Automated Export System where export declarations are made
  • EEI: Electronic Export Information submitted to the AES as part of the export declaration
  • ECCN: An Export Control Classification Number used to classify goods, technology and software to determine whether an export license is required.
  • EAR99: EAR99 is a classification for an item. The majority of Commercial products are classified this way, and indicates that a particular item is subject to the Export Administration Regulations (EAR), but not listed with a specific ECCN on the Commerce Control List (CCL).
Please note:
  • The rule applies to all shipments to these four countries, regardless of value
  • This is a U.S. Government requirement and affects all air carriers
  • EAR99 items will not require an EEI submission if under $2,500 per HTS/Schedule B
Click here to view the new rule published by the U.S. Department of Commerce – Bureau of Industry and Security (BIS).

Click here to view Revisions to EEI Filing Requirements published by the U.S. Department of Commerce – BIS.

What are the primary impacts of the new rule?
  • Electronic Export Information (EEI) filing requirement changes – two phases, effective 6/29/2020 and 9/27/2020.
  • Broadened definition of “military end use” to include more ancillary applications
  • Expanded list of items subject to military end use and military end user restrictions.
  • Elimination of License Exception Civil End-Users (CIV)
Will all exports from the U.S. to China, Russia, Venezuela, or Hong Kong now require an EEI submission?
No. Under the new rule, any export of CCL items to China, Russia, Venezuela, or Hong Kong will require an EEI submission even if the value of the goods are under $2,500 and even if a license is not required to export those items. EAR99 items will not require an EEI submission if they are under the $2,500 threshold set for in 15 CRF 30.37(a).
What is an ECCN?
ECCN stands for Export Control Classification Number and is used to classify goods, technology and software to determine whether an export license is required. If you need assistance with classifying your product or understanding these requirements, you should contact the export control officer at your company.

Click here to visit the U.S. Department of Commerce (DOC) – Bureau of Industry and Security (BIS) website for more information.

U.S. DOC BIS also has counselors that can assist you:
  • Eastern Regional Office: (202) 482-4811
  • Western Regional Office: (949) 660-0144
  • Northern CA Branch: (408) 998-8806
Do I need to file AES EEI if my items are all designated EAR99?
An EEI submission is not required for EAR99 items valued at less than $2,500.
Who is responsible for determining whether a shipment is destined for a military end-use or end-user?
The exporter is responsible for ensuring that any export complies with U.S. regulations, including the EAR. As such, the exporter must classify the goods, technology or software being shipped under the Commerce Control List to determine whether an export license is required. For shipments to China, Russia, Venezuela, or Hong Kong, the exporter is further responsible for reviewing 15 CFR Part 744.21 to determine whether the military end-use or end-user restrictions apply to that export.
Will shipments of foreign goods that transit the United States in-bond be subject to these licensing requirements if destined for a military end-use or end-user?
No. As is the case with CCL items today, the new rule only applies to goods being exported from the United States, not goods being shipped from other countries via the United States destined to CN, RU, VE and HK.
Where can I look up ECCN and CCL items?
Exporters can access the U.S Government websites for additional information on the CCL and ECCN’s
Click here to view FAQs published by the U.S. Department of Commerce – Bureau of Industry and Security (BIS).
If you have any questions, please contact your DHL Sales Representative or the DHL Export Compliance team at

As of September 25, 2020, all merchandise manufactured in Hong Kong must be physically marked as origin of “China.” This is per a U.S. Executive Order and applies to all goods manufactured in Hong Kong and destined for the U.S.

Merchandise not properly marked may result in the following:

  • DHL Express returns the merchandise to the origin country, or;
  • The U.S. Government directs DHL Express to return the merchandise to the origin country and provide proof of export, or;
  • The U.S. Government seizes or forfeits the merchandise.

DHL Express will not be able to label goods that do not reflect the proper markings.

The USMCA creates countless opportunities for U.S. businesses that already trade with—or are planning to start trading with—Canada and Mexico.

Click here to learn how your business can take advantage of this new trade agreement within the US-MX-CA region.

Use DHL On Demand Delivery, a free and simple online solution that puts you in control of how, when, and where DHL delivers packages to your home. Our couriers can offer a non-contact delivery with the Authorize a Signature Release option.

You can take advantage of On Demand Delivery as a Guest User or Register for additional benefits, such as setting preferences for all future deliveries. You can choose one of up to six different delivery options while your shipments are en route:

  • Choose Your Delivery Date
  • Authorize a Signature Release
  • Leave with a Neighbor, Leasing Office or Security Guard
  • Collect from DHL ServicePoint or Locker
  • Delivery to an Alternate Address
  • Put Your Deliveries on a Vacation Hold

Manage Your Shipment

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