Important Information

Until further notice, DHL Express will not accept shipments subject to the International Traffic in Arms Regulation (ITAR). Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment is subject to the ITAR, please contact the Directorate of Defense Trade Controls (DDTC).

Use DHL On Demand Delivery, a free and simple online solution that puts you in control of how, when, and where DHL delivers packages to your home. Our couriers can offer a non-contact delivery with the Authorize a Signature Release option.

You can take advantage of On Demand Delivery as a Guest User or Register for additional benefits, such as setting preferences for all future deliveries. You can choose one of up to six different delivery options while your shipments are en route:

  • Choose Your Delivery Date
  • Authorize a Signature Release
  • Leave with a Neighbor, Leasing Office or Security Guard
  • Collect from DHL ServicePoint or Locker
  • Delivery to an Alternate Address
  • Put Your Deliveries on a Vacation Hold

Manage Your Shipment

Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in early April.

Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.

ADJUSTMENT OF THE EMERGENCY SITUATION SURCHARGE

As market conditions continue to evolve with the ongoing COVID-19 situation, the Emergency Situation Surcharge will be adjusted downwards effective July 1, 2020.

This adjustment reflects changes in market dynamics and air capacity availability. Given expected reductions to our additional costs out of China and Hong Kong, we will make a downward adjustment for the following origin/destination combinations:

  • China to Europe/Americas/Rest of World: from $0.90/lb to $0.45/lb
  • China/Hong Kong to Australia/New Zealand: from $0.90/lb to $0.85/lb

Below, you will find the details of the adjusted Emergency Situation Surcharge per origin and destination combination.

Charge in USD per LB and USD per KG

DHL Express Emergency Situation Surcharge as of July 1st, 2020
For shipments billed in lbs (USD/lb)
  Destination Country/Region
Origin Country / Region Hong Kong*
& China
Australia &
New Zealand***
Rest of Asia** Europe Americas Rest of World
China $0.45 $0.85 $0.45 $0.45 $0.45 $0.45
Hong Kong* $0.45 $0.85 $0.45 $0.45 $0.45 $0.45
Rest of Asia** $0.45 $0.85 $0.45 $0.09 $0.09 $0.09
Europe $0.09 $0.09 $0.09 $0.09 $0.09 $0.09
Americas $0.09 $0.09 $0.09 $0.09 $0.09 $0.09
Rest of World $0.09 $0.09 $0.09 $0.09 $0.09 $0.09

* Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged €0.20/kg regardless of billing location.

DHL Express Emergency Situation Surcharge as of July 1st, 2020
For shipments billed in kgs (USD/kg)
  Destination Country/Region
Origin Country / Region Hong Kong*
& China
Australia &
New Zealand***
Rest of Asia** Europe Americas Rest of World
China $1.00 $1.90 $1.00 $1.00 $1.00 $1.00
Hong Kong* $1.00 $1.90 $1.00 $1.00 $1.00 $1.00
Rest of Asia** $1.00 $1.90 $1.00 $0.20 $0.20 $0.20
Europe $0.20 $0.20 $0.20 $0.20 $0.20 $0.20
Americas $0.20 $0.20 $0.20 $0.20 $0.20 $0.20
Rest of World $0.20 $0.20 $0.20 $0.20 $0.20 $0.20

* Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged €0.20/kg regardless of billing location.

For your reference, below you will find the current Emergency Situation Surcharge, as applied since May 24th, 2020.

Below, you will find the details for the adjusted surcharge per origin and destination combination:

For shipments billed in lbs (USD/lb)
  Destination
Origin Hong Kong**
& China
Australia &
New Zealand
Rest of Asia*  Europe Americas Rest of World
China $0.45 $0.90 $0.45 $0.90 $0.90 $0.90
Hong Kong $0.45 $0.90 $0.45 $0.45 $0.45 $0.45
Rest of Asia $0.45 $0.85 $0.45 $0.09 $0.09 $0.09
Europe $0.09 $0.09 $0.09 $0.09 $0.09 $0.09
Americas $0.09 $0.09 $0.09 $0.09 $0.09 $0.09
Rest of World $0.09 $0.09 $0.09 $0.09 $0.09 $0.09

* Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

** Hong Kong = Hong Kong and Macau

For shipments billed in kgs (USD/kg)
  Destination
Origin Hong Kong**
& China
Australia &
New Zealand
Rest of Asia*  Europe Americas Rest of World
China $1.00 $2.00 $1.00 $2.00 $2.00 $2.00
Hong Kong $1.00 $2.00 $1.00 $1.00 $1.00 $1.00
Rest of Asia $1.00 $1.90 $1.00 $0.20 $0.20 $0.20
Europe $0.20 $0.20 $0.20 $0.20 $0.20 $0.20
Americas $0.20 $0.20 $0.20 $0.20 $0.20 $0.20
Rest of World $0.20 $0.20 $0.20 $0.20 $0.20 $0.20

* Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

** Hong Kong = Hong Kong and Macau

Please note that the Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.

If you have any questions, please reach out to your local DHL representative.

Effective January 13, 2021, at all U.S. ports of entry, U.S. Customs and Border Protection (CBP) will detain cotton products and tomato products produced in China’s Xinjiang Uyghur Autonomous Region (XUAR).

U.S. CBP issued a Withhold Release Order (WRO) against cotton products and tomato products produced in Xinjiang based on information that reasonably indicates the use of detainee or prison labor and situations of forced labor.

Apparel, textiles, tomato seeds, canned tomatoes, tomato sauce, and other goods made with cotton and tomatoes are subject to CBP detention when produced from cotton and tomatoes grown in China’s Xinjiang Uyghur Autonomous Region under conditions of forced labor. This applies to products produced inside and outside of China’s Xinjiang Uyghur Autonomous Region and includes products which are made entirely, as well as in part, of cotton and tomatoes grown in China’s Xinjiang Uyghur Autonomous Region under conditions of forced labor.

CBP will provide the opportunity to importers to provide evidence that the product in question was not produced under conditions of forced labor.

For more information read the DHL Fact Sheet on Forced Labor Shipments and Importers News Flash: Ban on Xinjiang Cotton & Tomatoes.

As of March 26, 2021, DHL will no longer accept Vaping Products for import or export through its U.S. network.  This prohibition includes all vape devices, products and accessories, and will help ensure that DHL and its customers can fully comply with recent U.S. laws to prevent online sales of e-cigarettes to minors

View more information on the new policy for Preventing Online Sales of E-Cigarettes to Children Act (search for: Title Vi--Preventing Online Sales Of E-Cigarettes To Children) outlined in the Consolidated Appropriations Act, 2021.

A major weather event causing heavy snow and ice, freezing temperatures and slick conditions is impacting our air and road operations at the DHL CVG Hub in the U.S. As such, DHL delivery operations may be delayed for shipments throughout the Americas region that transit through our U.S. Hub.

The safety of our employees and partners is our top priority, and contingency plans have been put in place to minimize this storm’s potential impact on service.

We encourage those within the areas of impact to take all necessary measures to remain safe and heed the warnings of your local authorities.

The DHL Express International Service Guarantee does not apply for late shipment delivery of DHL Express shipments caused by natural disasters or weather.

We will provide further updates, as available. For the latest tracking information on all DHL shipments, please use the Track Your Shipment tool at www.dhl-usa.com or contact DHL Customer Service at 1-800-CALL DHL (1-800-225-5345) for further details.

Addition of `Military End User' (MEU) List to the Export Administration Regulations and Addition of Entities to the MEU List
On December 23, 2020, the U.S. Department of Commerce (DOC) Bureau of Industry and Security (BIS) issued notice of a Final Rule in the Federal Register that requires AES EEI filings for the export of all goods destined to Hong Kong, except common household personal items such as clothing & furniture.
Similar to China, Russia and Venezuela (effective as of June 29, 2020), all shipments tendered to DHL Express that are destined to Hong Kong must include one of the following:
  • Proof of AES EEI filing Internal Transaction Number (ITN) or Foreign Trade Regulation (FTR) Exemption Citation, or;
  • ECCN or EAR99 classification for each line item on the Invoice
This is a new rule published by the U.S. Department of Commerce – Bureau of Industry and Security (BIS) on April 28, 2020. The rule revises the Export Administration Regulations (EAR) and significantly increases restrictions on exports to China, Russia & Venezuela. Learn more.
The rule enables the U.S. government to more closely monitor exports, re-exports and in-country transfer of certain items, and broadens the scope of export-controlled items to include electronic and telecommunications equipment (i.e. PC’s, mobile devices and similar items), even if there is no military end use.

Glossary
  • ITN: Internal Transaction Number. Confirmation that the AES EEI was accepted and also the filer’s proof of filing
  • FTR Exemption Citation: Foreign Trade Regulation Exemption Citation 15 CFR part 30 view here
  • AES: US Census’ Automated Export System where export declarations are made
  • EEI: Electronic Export Information submitted to the AES as part of the export declaration
  • ECCN: An Export Control Classification Number used to classify goods, technology and software to determine whether an export license is required.
  • EAR99: EAR99 is a classification for an item. The majority of Commercial products are classified this way, and indicates that a particular item is subject to the Export Administration Regulations (EAR), but not listed with a specific ECCN on the Commerce Control List (CCL).
Please note:
  • The rule applies to all shipments to these four countries, regardless of value
  • This is a U.S. Government requirement and affects all air carriers
  • EAR99 items will not require an EEI submission if under $2,500 per HTS/Schedule B
Click here to view the new rule published by the U.S. Department of Commerce – Bureau of Industry and Security (BIS).

Click here to view Revisions to EEI Filing Requirements published by the U.S. Department of Commerce – BIS.

FAQs
What are the primary impacts of the new rule?
  • Electronic Export Information (EEI) filing requirement changes – two phases, effective 6/29/2020 and 9/27/2020.
  • Broadened definition of “military end use” to include more ancillary applications
  • Expanded list of items subject to military end use and military end user restrictions.
  • Elimination of License Exception Civil End-Users (CIV)
Will all exports from the U.S. to China, Russia, Venezuela, or Hong Kong now require an EEI submission?
No. Under the new rule, any export of CCL items to China, Russia, Venezuela, or Hong Kong will require an EEI submission even if the value of the goods are under $2,500 and even if a license is not required to export those items. EAR99 items will not require an EEI submission if they are under the $2,500 threshold set for in 15 CRF 30.37(a).
What is an ECCN?
ECCN stands for Export Control Classification Number and is used to classify goods, technology and software to determine whether an export license is required. If you need assistance with classifying your product or understanding these requirements, you should contact the export control officer at your company.

Click here to visit the U.S. Department of Commerce (DOC) – Bureau of Industry and Security (BIS) website for more information.

U.S. DOC BIS also has counselors that can assist you:
  • Eastern Regional Office: (202) 482-4811
  • Western Regional Office: (949) 660-0144
  • Northern CA Branch: (408) 998-8806
Do I need to file AES EEI if my items are all designated EAR99?
An EEI submission is not required for EAR99 items valued at less than $2,500.
Who is responsible for determining whether a shipment is destined for a military end-use or end-user?
The exporter is responsible for ensuring that any export complies with U.S. regulations, including the EAR. As such, the exporter must classify the goods, technology or software being shipped under the Commerce Control List to determine whether an export license is required. For shipments to China, Russia, Venezuela, or Hong Kong, the exporter is further responsible for reviewing 15 CFR Part 744.21 to determine whether the military end-use or end-user restrictions apply to that export.
Will shipments of foreign goods that transit the United States in-bond be subject to these licensing requirements if destined for a military end-use or end-user?
No. As is the case with CCL items today, the new rule only applies to goods being exported from the United States, not goods being shipped from other countries via the United States destined to CN, RU, VE and HK.
Where can I look up ECCN and CCL items?
Exporters can access the U.S Government websites for additional information on the CCL and ECCN’s
Click here to view FAQs published by the U.S. Department of Commerce – Bureau of Industry and Security (BIS).
If you have any questions, please contact your DHL Sales Representative or the DHL Export Compliance team at EXPUSITACExportHotline@dhl.com

As of September 25, 2020, all merchandise manufactured in Hong Kong must be physically marked as origin of “China.” This is per a U.S. Executive Order and applies to all goods manufactured in Hong Kong and destined for the U.S.

Merchandise not properly marked may result in the following:

  • DHL Express returns the merchandise to the origin country, or;
  • The U.S. Government directs DHL Express to return the merchandise to the origin country and provide proof of export, or;
  • The U.S. Government seizes or forfeits the merchandise.

DHL Express will not be able to label goods that do not reflect the proper markings.

The USMCA creates countless opportunities for U.S. businesses that already trade with—or are planning to start trading with—Canada and Mexico.

Click here to learn how your business can take advantage of this new trade agreement within the US-MX-CA region.

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