Optional Services

Updated: December 1, 2024
Effective: January 1, 2025

DHL offers a wide range of Optional Services – from non-standard deliveries and billing options, to emission reduced shipping – giving you flexible service options to fit your shipping needs!

Optional Services	Description	How We Charge	Cost

Preparation and Packaging
Shipment Preparation	Get extra hands to help with shipment volume fluctuations. Show More Show Less Shipment Preparation At shipper's request a convenient and on-demand service for shipment volumes that require short-term extra resources for their preparation. DHL Express manages the process of shipment preparation, content selection, labelling and paperwork, and then sends the parcels to the addresses provided.	Per Shipment	26.00 USD
Packaging	Purchase boxes, flyers and more. Show More Show Less Packaging We offer a range of DHL branded packaging.	Flyers - 100 Pieces Other Items - Individual or Bulk	€20.00 Varies

Shipment Protection
Shipment Value Protection	Additional protection for your valuable goods. Show More Show Less Shipment Value Protection Upon the shipper’s request, as indicated on the waybill, DHL will provide value protection coverage. Charges will vary based on origin of shipment and total of coverage requested (minimum charges apply). Shipper requests for Shipment Value Protection over $500,000 per shipment must be pre-approved by DHL. DHL is willing to consider these requests, but is under no obligation to approve them.	By Shipment Value	10.50 USD minimum for up to 700.00 USD coverage, plus 1.50 USD for each additional 100.00 USD covered
Extended Liability	Documents are valuable too! Show More Show Less Extended Liability When sending valuable documents such as passports, visa applications or regulatory certificates, the shipper can extend coverage and compensation in case of loss beyond the standard liability limits as described in our Terms and Conditions, Section 6. In the event of full or partial loss to a document shipment, fixed compensation will be paid regardless of the replacement cost of the document.	Per Shipment	5.00 USD for 500.00 USD fixed coverage

Pickup Options
Dedicated Pickup	Do you have a special pickup request? Show More Show Less Dedicated Pickup If your business needs a dedicated vehicle to collect unusual shipments, or a pickup outside normal business hours, we can arrange this for you. For further assistance please contact your local Customer Service.	Per Shipment	€30.00 or €0.45 per kg, if higher
Saturday Pickup	Shipping on Saturday. Show More Show Less Saturday Pickup At shipper’s request, an ad-hoc delivery or pickup of a shipment up to 300 kg / 600 lbs and pieces up to 30 kg / 60 lbs on a Saturday, at selected postal code areas that have the operational capability, where Saturday is not a normal working day. This service is not available in the U.S. & US territories. To check availability, please contact our Customer Service team	Per Shipment	46.00 USD

Delivery Options
Neutral Delivery	If you don't want to share the value of goods with the receiver. Show More Show Less Neutral Delivery An optional delivery service, allowing the shipper or importer to maintain confidentiality over the declared value of the goods. The delivery facility ensures any shipment documentation that might reveal the value of the goods has been removed by the origin before delivery.	Per Shipment	6.00 USD
Saturday Delivery	Have your shipment delivered on a Saturday. Show More Show Less Saturday Delivery At shipper’s request, an ad-hoc delivery or pickup of a shipment up to 300 kg / 600 lbs and pieces up to 30 kg / 60 lbs on a Saturday, at selected postal code areas that have the operational capability, where Saturday is not a normal working day. This service is not available in the U.S. & US territories. To check availability, please contact our Customer Service team	Per Shipment	46.00 USD
Residential Address	Get alerts and scheduling options for home deliveries. Show More Show Less Residential Address Customers shipping to a home or private residence can choose to activate specific delivery options by designating the delivery address as residential. For shipments designated as Residential Address, DHL Express will proactively notify the receiver via email or SMS about the shipment’s progress. Receivers can then select the delivery option that best suits their requirements via the On Demand Delivery website.	Per Shipment	6.55 USD
Direct Signature	When you want to be sure the package is in the right hands. Show More Show Less Direct Signature Upon customer’s request, DHL will obtain signature from the receiver or a representative at the delivery address. In case no one is at the delivery address, DHL will reattempt delivery.DSR shipments cannot be re-routed, dropped in a post box or left with the neighbor. The receiver is authorized to arrange an alternative delivery time at the same delivery address or to collect the shipment from a DHL owned service point.	Per Shipment	7.15 USD
Dedicated Delivery	We can make special delivery arrangements when needed. Show More Show Less Dedicated Delivery At customer’s request, an immediate or non-routine, once only delivery of a shipment within a normal working day or a holiday that involves a specific vehicle such as tail lift truck or more than one courier. For further assistance please contact your local Customer Service.	Per Shipment	€40.00 or €0.45 per kg, if higher
No Signature Required	Authorize delivery without a signature. Show More Show Less No Signature Required When selected, DHL is authorized to complete delivery, or leave the shipment in a designated place, without a delivery signature.	Per Shipment	No Charge
Adult Signature	Delivery of a shipment to an adult. Show More Show Less Adult Signature A valid ID and signature of the adult receiver must be provided to courier.	Per Shipment	8.65 USD
Verified Delivery	Secure your deliveries with QR code verification Show More Show Less Verified Delivery On shipper request, DHL will deliver a shipment only after the Consignee presents the unique authentication code in form of a QR code to the courier. Requires contractual agreement.	Per Shipment	€5.00
Hold for Collection	Hold for collection at DHL facility. We’ll notify you. Show More Show Less Hold for Collection Hold my shipment at the DHL delivery facility at the destination for consignee collection. DHL will notify the receiver when the shipment is ready to be collected.	Per Shipment	No Charge

Additional Services
GoGreen Plus	Reduce 20% of your shipment's carbon emission. Show More Show Less GoGreen Plus When selected, DHL will reduce (inset) CO2 emissions from air transport through the purchase of Sustainable Aviation Fuel (SAF). Sustainable Aviation Fuel can reduce lifecycle carbon emissions by up to 80% compared to traditional jet fuel. GoGreen Plus - Carbon Reduced service, supports Scope 3 emission reductions in alignment with the Science Based Target initiative. DHL Group used the SAF and reduced emission from its Green House Gas emission balance reporting Scope 1 and Scope 3 category 3. Alternative reduction levels and CO2 emission reports are available on contractual basis only. Please contact your Sales Representative for further information.	Per Shipment	0.25 USD per lbs. for exports and 0.24 USD per ½ kg for imports
Change of Billing	When changes to your billing invoice are required. Show More Show Less Change of Billing The Change of Billing service applies when a customer requests a change of defined billing information on an already issued invoice, which is not due to DHL Express’ fault and which will result in a reissuing of the invoice and, in case of account change, crediting of the old account and debiting of the new account.	Per Invoice	24.00 USD
Printed Invoice	Still need a paper invoice? Show More Show Less Printed Invoice Electronic Billing is the standard. Customer requesting a hard copy printed invoice are to be charged. A charge applies to every paper invoice provided.	Per Invoice	3.00 USD
Verbal Notification	DHL will keep you posted! Show More Show Less Verbal Notification Customer Service will contact you by phone and provide verbal updates on agreed key transport events or incidents with a potential impact on transit time.	Per Shipment	€5.00
Monthly Service Charge	For customers requiring regular DHL Express pickup service, a service charge will apply.	Per Month	60.00 USD
Non-Standard Pickup	DHL charges for pickups Show More Show Less A charge will apply for customers who call their pickup requests in to Customer Service or request them via the web or shipping system. This charge will not apply if the shipment is dropped off at a DHL Express ServicePoint or dropbox location.	Per Pickup Stop	4.40 USD

More About Optional Services

More About Optional Services

Charges for Optional Services are in addition to applicable transportation charges.
Service availability is based on shipment and destination. All services may not be available in all areas.
Not all Optional Services are available for every shipment or in every country.
Services are subject to DHL Terms and Conditions, and/or as set forth on the waybill of the country of origin.

Delivery Services

We offer a range of versatile, reliable international package and document delivery options!

Customs Services

We understand the importance of clearing customs quickly. Our selection of standard and specialized services are designed to help!

Some exceptional activities supported by our high level of service and changes to fuel costs may incur additional charges.