Optional Services

DHL offers a wide range of Optional Services – from non-standard deliveries and billing options, to climate neutral shipping – giving you flexible service options to fit your shipping needs!
Optional Services
Description
How We Charge
Cost
Preparation and Packaging
Shipment Preparation
Get extra hands to help with shipment volume fluctuations.
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This is a convenient, fast and reliable service for seasonal or irregular shipments that require extra resources for their preparation.

DHL manages the entire process of waybill preparation, content selection, labelling and packaging, then sends the shipments to the designated domestic or international addresses.

Contact Customer Service or your Sales Representative for details.

Per Shipment
20.00 USD
Shipment Protection
Shipment Value Protection
Additional protection for your valuable goods.
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We recommend this comprehensive protection for your valuable or personal shipments, giving you peace of mind in the unlikely event of physical damage or loss. Terms and Conditions apply.
By Shipment Value
International: 1.15 USD per 100.00 USD of coverage, with a 3.45 USD minimum for 300.00 USD coverage
Extended Liability
Documents are valuable too!
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If you are sending valuable documents such as passports, visa applications or regulatory certificates you can extend the DHL standard liability with this service.

In the event of full or partial loss to a document shipment, a fixed compensation will be paid.

Per Shipment
4.00 USD for 400.00 USD fixed coverage
Pickup Options
Saturday Pickup
Shipping on Saturday.
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In countries where Saturday is not a normal working day, DHL can arrange an ad-hoc pickup of smaller shipments up to 30 kg. The service is available at selected postal locations only. For further details contact Customer Service.
Per Shipment
46.00 USD
Duty Billing Services
Duties and Taxes Paid
Absorb destination duties and taxes.
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DHL Express can arrange for the shipper or a third party to be billed for any duties and taxes payable at destination, rather than the receiver of the shipment being billed.

Charges apply whenever the shipper requests that duties, taxes or other regulatory fees be billed outside of the destination country.

Per Shipment
2% of fiscal charges, $15.00 minimum
Bill to Importer of Record
Have duties and taxes billed to a third party .
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This service allows the shipper to send a dutiable shipment to the receiver, with the duties and taxes invoiced to a third party at destination acting as the nominated Importer of Record (IOR).

The customs invoice must indicate the importer’s billing details in addition to the receiver’s shipping address.

Per Shipment
15.00 USD
Delivery Options
Neutral Delivery
If you don't want to share the value of goods with the receiver.
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This service allows for the delivery of any shipment, without its value being shared or exposed to the receiver. DHL will ensure any paperwork exposing the value of the goods is removed from the shipment prior to delivery.
Per Shipment
20.00 USD
Saturday Delivery
Have your shipment delivered on a Saturday.
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We offer Saturday delivery services to key cities in more than 70 countries.

To check availability, please contact our Customer Service.

Per Shipment
46.00 USD
Residential Address
Get alerts and scheduling options for home deliveries.
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Customers shipping to a home or private residence can activate specific delivery options by designating the delivery address as residential.

For such shipments, DHL Express will proactively notify the receiver via email or SMS about the shipment’s progress. Receivers can then select the most suitable delivery option on the On Demand Delivery website.

Per Shipment
4.95 USD
Direct Signature
When you want to be sure the package is in the right hands.
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If you are sending sensitive documents or high value contents you can request DHL to obtain a direct signature from the consignee or a representative at the delivery address.

DHL will ensure your shipment is not re-directed, or delivered at an alternative address.

Per Shipment
5.55 USD
Additional Services
GoGreen Climate Neutral
Ship climate neutral with DHL.
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This service provides environment-specific shipment data and is for customers who need a reliable method to calculate their annual carbon emissions at a shipment level and subsequently offset these emissions through approved environmental programs. The whole process is verified annually by an independent body accredited by the Société Générale de Surveillance (SGS). This service is offered through contractual agreement or ad hoc shipment selection and  DHL can provide account reports for either a high level estimate or a detailed carbon footprint. Customers will receive an annual certificate with emissions offset. A written agreement is required for the use of this service, please contact your Sales Representative to learn more.

MyDHL+ users can request ad-hoc climate neutral shipping service for individual shipments.  Customers can selectively request climate neutral shipping by ticking the respective service box in the shipping tool. DHL will not provide an annual certification or any other reports.

Per Kilogram

Export: 0.06 USD per lb. with a 0.12 USD minimum

Import: 0.06 USD per half kg. with a 0.12 USD minimum

Change of Billing
When changes to your billing invoice are required.
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This applies when a customer requests a change of defined billing information on an already issued invoice, which will result in a reissuing of the invoice and, in case of an account change, crediting of the old account and debiting of the new.
Per Shipment
18.00 USD
Printed Invoice
Still need a paper invoice?
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This service is for customers who require a paper invoice where e-billing is the agreed standard.

This service provides flexibility for a different invoicing method than what is already agreed.

Per Invoice
3.00 USD
Monthly Service Charge
For customers requiring regular DHL Express pickup service, a service charge will apply.
Per Month
60.00 USD
Non-Standard Pickup
DHL charges for pickups
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A charge will apply for customers who call their pickup requests in to Customer Service or request them via the web or shipping system. This charge will not apply if the shipment is dropped off at a DHL Express ServicePoint or dropbox location.
Per Pickup Stop
4.40 USD
More About Optional Services
More About Optional Services
  • Charges for Optional Services are in addition to applicable transportation charges.
  • Service availability is based on shipment and destination. All services may not be available in all areas.
  • Not all Optional Services are available for every shipment or in every country.
  • Services are subject to DHL Terms and Conditions, and/or as set forth on the waybill of the country of origin.
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