Complaint? Compliment?

Go Straight to the Top!

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
Muyiwa Adeseyoju, Managing Director – Nigeria
"We are passionate about great service quality. If there is an exception, our intention is to address on priority and promptly recover the situation."
Olayemi Olusona, Customer Service Manager – Nigeria
“The only result of a good business is a satisfied customer. Your feedback is very important to me as it helps me know if you are satisfied or not.”
Back to Top