Complaint? Compliment?

Go Straight to the Top!

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
Zitsile Dlamini, Country Manager
In line with our purpose of connecting people and improving lives DHL has embraced technology by enabling you to quote, track your parcels, book collections and deliveries through the MY DHL plus platform. Our team of Customer Service advisors are also there to assist you access markets in 220 countries through the DHL network. Our team is committed to excellence, simply delivered.
Khanyisile Oosthuizen, Head of Customer Service
Our greatest asset is the customer! Treat each customer as if they were the only one.
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