Missing Content or Lost Shipment
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Claimant Information
Please complete the following information regarding who is filing the claim.
The DHL claim policy states that only two parties have the right to submit a claim: the bill-to party (DHL account holder) or, in certain cases, the shipper.
Claim Information
Please provide as much detail as possible regarding the missing content or lost shipment. Provide thorough descriptions and amount being claimed for each item.
Please provide as much detail as possible regarding the missing content or lost shipment. Provide thorough descriptions and amount being claimed for each item.
What is the current status of the shipment?
Was Shipment Value Protection purchased?
Item 1
Item 2
Item 3
Item 4
Item 5
Other item being claimed
Total Claim Amount
Documentation
Click the button, find and select your .pdf or .zip file (only one file may be uploaded, limited to 3MBs or less). Click Open and then you will see the selected file name in this form.
Upload the completed document
Note: Attachments are removed when the form generates an error message and must be uploaded again after error correction and before submitting a claim. Failure to provide supporting documents will delay processing.
Please indicate agreement
Please indicate agreement