Digital Customs Invoice Terms and Conditions

DHL offers a Paperless Trade ("PLT") service, permitting shippers to send certain documentation accompanying the shipment electronically (eliminating the need for printed copies of documents).

The following Terms and Conditions of Use govern your use of DHL’s Paperless Trade. Your use of this feature constitutes your agreement, on behalf of yourself and/or the entity you represent (Hereinafter “you”), to all of these Terms and Conditions. DHL may make future changes to these Terms and Conditions at any time without notice, and your subsequent use of this feature will constitute your agreement to the changes. You confirm the Receiver's consent to the use of these Terms and Conditions.

You, as "Shipper", are agreeing on your behalf and on behalf of anyone else with an interest in the shipment, that these Paperless Trade Terms shall apply in relation to all shipments sent using the PLT service.

You acknowledge that You have previously viewed and accepted DHL Express Terms and Conditions of Carriage and that all shipments made by You are subject to those Terms and Conditions of Carriage. You also acknowledge that You have viewed and accepted all Terms and Conditions and/or End User License Agreements for any other DHL services, software, and sites You may have used or will use in the future in conjunction with the PLT service.

DHL will provide you with instructions on use of the PLT service. These apply in addition to any existing requirements on tendering of the shipment and the transport document. This will include:

the format in which you will send the electronic files,
the quality requirements for any scanning of documentation,
the timing of shipment data transmission,
the details of where shipment paperwork is to be transmitted to,
any documentation (such as a certificate of origin) which needs also to be provided in hard copy format when the shipment is tendered to DHL

You will provide DHL with shipment details (such as origins, destinations, contents, shipment value) to enable DHL to ascertain if PLT service is available.

You agree to comply with all DHL instructions concerning the PLT service. You further agree to comply with any legal or customs requirements concerning the PLT service, so that for example, you will not use the PLT service for any shipments for which legal or customs requirements oblige hard copy documents to be sent.

You confirm that you are authorized to send data electronically. You authorize DHL to use the data you transfer to DHL electronically for the purposes of processing and sending the PLT shipments. This includes your company letterhead and electronic signature.

All documentation sent electronically must be legible.

You agree, at your sole cost and expense, to defend, indemnify and hold harmless DHL, its parent corporation, subsidiaries, and affiliated companies and their respective officers, directors, employees, agents, successors, and assigns from all claims, demands, suits, damages, costs, expenses, fines, and judgments, including reasonable attorneys’ fees (hereinafter the “Claims”), arising out of your breach of these Paperless Trade Terms or Terms and Conditions of Carriage.