Complaint? Compliment?

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, our management wants to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!

For requests or claims regarding DHL eCommerce shipments, please contact DHL eCommerce Customer Service.

Raúl Cuadrado, Customer Service Director DHL Express Spain

"What really makes you great is the humility to recognize when you could have done better and the effort to improve every day."

Miguel Borrás, General Manager DHL Express Spain

“When our customers trust us with their shipments they put their business in our hands. Our responsibility is to be up to their expectations.”