Important Information
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Shipments to Ireland Will Require City and Postcode
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As of July 2, 2023, when creating a shipment to Ireland in MyDHL+ and DHL Express shipping solutions
- City and postcode will be required for the Recipient address
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Fraudulent SMS Alert
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DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.
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New Customs Regulations from Around the World
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United Arab Emirates – Imports
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Lagged Shipments
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- Once the impossibility of returning the postal items is determined, the postal operator must keep them on guard for a minimum of TWO (2) months.
- Those postal items whose external signs, allow us to suppose that contain perishable or easily decomposed items, as well as those that present leaks or are in inappropriate conditions for storage, will be subjected to the lag procedure immediately.
- Once the advertising periods have expired, without the sender or the recipient submitting a request for recovery, postal operators must declare all shipments that have not been delivered in that instance as lagging and proceed to open them.
To see if your air waybill is on the list of lag postal shipments, please contact us: atencionalclientebue@dhl.com
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DHL Service Resumed
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Coming Soon – Changes to Help with Speedy Customs Clearance
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DHL Service Suspensions
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Emergency Situation Surcharge Adjustment – Effective April 10, 2022
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COVID-19 Service Impact
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Due to the global COVID-19 outbreak, response times to phone and email inquiries may be longer than usual.
In order to keep providing our usual great service quality you can use our Digital assistant tools, for more info please click here.
To help you keeping up to date on our operations in impacted countries, click here for the latest update on our network status. This website will be updated twice per week.