Important Information

We have resumed limited outbound services from select locations in Ukraine to other countries.
We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia.

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

According to ENACOM Resolution 4592 “Procedure for the management and final disposition of lagged shipments”, postal shipments in lag situation (those that the provider has tried, without success, to deliver to the recipient and there are not enough data to individualize and return to their sender or depositor, or when he refuses to receive them) will undergo the following procedure:
  • Once the impossibility of returning the postal items is determined, the postal operator must keep them on guard for a minimum of TWO (2) months.
  • Those postal items whose external signs, allow us to suppose that contain perishable or easily decomposed items, as well as those that present leaks or are in inappropriate conditions for storage, will be subjected to the lag procedure immediately.
  • Once the advertising periods have expired, without the sender or the recipient submitting a request for recovery, postal operators must declare all shipments that have not been delivered in that instance as lagging and proceed to open them.

To see if your air waybill is on the list of lag postal shipments, please contact us: atencionalclientebue@dhl.com

 Next opening date for shipments lagged: December 20th, 2021.

When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.

Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.

Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.

We apologize for any inconvenience and thank you for your understanding and cooperation.

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

Due to the global COVID-19 outbreak, response times to phone and email inquiries may be longer than usual.

In order to keep providing our usual great service quality you can use our Digital assistant tools, for more info please click here.

To help you keeping up to date on our operations in impacted countries, click here for the latest update on our network status. This website will be updated twice per week.

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