Fraudulent SMS Alert
DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to email@example.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.
Continued Suspension of Military Item Shipments
Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.
This suspension does not include domestic shipments or shipments of licensed dual-use items.
If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.
COVID-19 Service Impact
Due to the global COVID-19 outbreak, response times to phone and email inquiries may be longer than usual.
In order to keep providing our usual great service quality you can use our Digital assistant tools, for more info please click here.
To help you keeping up to date on our operations in impacted countries, click here for the latest update on our network status. This website will be updated twice per week.
Emergency Situation Surcharge Adjustment – Effective July 1, 2020
Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in early April.
Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.
ADJUSTMENT OF THE EMERGENCY SITUATION SURCHARGE
As market conditions continue to evolve with the ongoing COVID-19 situation, the Emergency Situation Surcharge will be adjusted downwards effective July 1, 2020.
This adjustment reflects changes in market dynamics and air capacity availability. Given expected reductions to our additional costs out of China and Hong Kong, we will make a downward adjustment for the following origin/destination combinations:
- China to Europe/Americas/Rest of World: from € $2.00 USD p/kg to $1.00 USD p/kg
- China/Hong Kong to Australia/New Zealand: from $2.00 USD p/kg to $1.00 USD p/kg
Below, you will find the details of the adjusted Emergency Situation Surcharge per origin and destination combination.
Charge in USD per KG
|For shipments billed in kgs (USD/kg)|
|Origin Country / Region||Hong Kong*
|Rest of Asia**||Europe||Americas||Rest of World|
|Rest of Asia**||$1.00||$1.90||$1.00||$0.22||$0.22||$0.22|
|Rest of World||$0.22||$0.22||$0.22||$0.22||$0.22||$0.22|
* Hong Kong and Macau
** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.
***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged €0.20/kg regardless of billing location.
For your reference, below you will find the current Emergency Situation Surcharge, as applied since May 24th, 2020.
Below, you will find the details for the adjusted surcharge per origin and destination combination:
|Rest of Asia*||Europe||Americas||Rest of World|
|Rest of Asia||$1.00||$1.90||$1.00||$0.22||$0.22||$0.22|
|Rest of World||$0.22||$0.22||$0.22||$0.22||$0.22||$0.22|
* Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.
** Hong Kong = Hong Kong and Macau
Why are we creating this surcharge?
DHL Express transports your shipments around the world using our own fleet of dedicated DHL cargo aircraft, supported by significant amounts of commercial air cargo purchased on passenger flights. This unique model provides the coverage, capacity and service levels that you, have come to expect, connecting all 220+ countries and territories worldwide.
You will all have seen in the news or experienced firsthand the dramatic impact the current COVID-19 crisis is having on the global aviation industry, resulting in significant reductions or complete cancelation of passenger flights in most countries.
Our Global Network teams have been working around the clock to react and adjust our network, adapting it to reflect the changes in capacity and demand resulting from the global upheaval. The massive reduction in available commercial air cargo capacity and destinations has necessitated a switch to more indirect routings and the purchase of additional cargo aircraft lift, which is in high demand.
These factors, among others, increase our costs during this period to unsustainable levels.
This Emergency Situation Surcharge will allow us to cover part of the operating cost increases and the necessary air network adjustments during the time of this emergency situation.
How much will I be charged for my shipments?
Below you will find how this will work for 2 example shipments:
- 20 kg shipment from Wellington (New Zealand) to London (United Kingdom):
Surcharge amount: € 2.50
- 190 kg shipment from Bogota (Colombia) to Athens (Greece):
Surcharge amount: € 50
In what instances will the surcharge apply?
The Emergency Situation Surcharge will be applicable to all Time Definite International (TDI) shipments.
It is not applicable to Day Definite International (DDI – road) or Time Definite Domestic (TDD) shipments. It also does not apply to our Life Science and Healthcare customers and DHL Medical Express (WMX) shipments.
We kindly ask you to ensure your invoice approval cycles & process have been updated accordingly to avoid any delays.
Please note that the Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.
If you have any questions, please reach out to your local DHL representative.
Weather Alert – Winter Storm in U.S. Causing Shipment Delays
A major weather event causing heavy snow and ice, freezing temperatures and slick conditions is impacting our air and road operations at the DHL CVG Hub in the U.S. As such, DHL delivery operations may be delayed for shipments throughout the Americas region that transit through our U.S. Hub.
The safety of our employees and partners is our top priority, and contingency plans have been put in place to minimize this storm’s potential impact on service.
We encourage those within the areas of impact to take all necessary measures to remain safe and heed the warnings of your local authorities.
The DHL Express International Service Guarantee does not apply for late shipment delivery of DHL Express shipments caused by natural disasters or weather.
We will provide further updates, as available.