Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Terms of Trade

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Europen Union Deforestation Regulation (EUDR)

Learn what the European Union’s deforestation rules mean for your shipments.

Shipping Online

Courier Pickups

Tracking and Monitoring

Email Us

How Can We Help?

Tracking

Claims

Complaint

Complaint? Compliment?

Go straight to the top and tell Oberline Bassega, Country Manager Central African Republic

Go Straight to the Top!

More Email Options

Save on Frequent Shipping

Get preferred rates, billing options and other great benefits of having a DHL Express account!

Open an Account

Call Us

Customer Service

00236 77994972

Questions and support for shipment status, delivery and courier pickups.

Holiday Hours

We're closed on these holidays.

New Year's Day	Jan 1
Commemoration of Boganda	Mar 29
Easter Monday	Apr 5
Labour Day	May 1
Whit Monday	May 24

National Payer Day	Jun 30
Independence Day	Aug 13
Assumption of Mary	Aug 15
All Saints' Eve	Nov 1
Republic Day	Dec 1
Christmas	Dec 25

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Holidays

Hours of Operation

07:00-18:00: 0:00 AM – 11:59 PM

07:00-18:00: Closed

Sunday: Closed

DHL Office

DHL Centrafricque Sarl
Avenue Barthelemy Boganda
BP 2256
Bangui

+236 21 619393, +236 61 8394 or +236 21 618394

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!