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Shipping Advice

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FAQs

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What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

Account Protection

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How Can We Help?

Customer Service

Customs Enquiries

Become a DHL Service Point Partner

Complaint? Compliment?

Go straight to the top and tell Atli Einarsson Adm. Director, DHL Express Denmark

Go Straight to the Top!

Chat With Us

Our Digital Assistant is available 24/7 to answer your questions.

Call Us

Customer Service

+45 70 345 345

Questions and support for shipment status, delivery and courier pickups.

More Call Options

More Call Options

Prefer to call instead? Please call +45 70 345 345
IVR and Opening Hours
Opening Hours: 08:00 -17:00
Saturday, Sunday and Holidays: Closed

When you call us, you will hear…
Press 0 - For English menu
Press 1 - To book a shipment
Press 2 - To speak to our customer service about delivery or tracking
Press 3 - For technical support on DHL Shipping Tools
Press 4 - If you have questions about Customs, VAT or billing (Opening Hours: 09:00 – 15:00)
Press 5 - If you have booked a meeting or want to speak to a specific person in DHL

Chat with Us on WhatsApp

Learn more about WhatsApp

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Holiday Hours

We're closed on these holidays.

New Year's Day	Jan 1
Maundy Thursday	Apr 6
Good Friday	Apr 7
Easter Saturday	Apr 8
Easter Sunday	Apr 9

Easter Monday	Apr 10
Prayer Day	May 5
Ascension Day	May 18
Whit Sunday	May 28
Whit Monday	May 29
Grundlovsdag	Jun 5
Christmas Eve	Dec 24
Christmas Day	Dec 25
2nd Day of Christmas	Dec 26
New Year Eve	Dec 31

Hours of Operation

Hours of Operation

Monday – Friday: 08:00 - 17:00

Saturday – Sunday: Closed

DHL Express (Denmark) A/S
Jydekrogen 14
DK-2625 Vallensbaek

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!