FAQs – Shipping Online
Weights and Dimensions
| Can I estimate the size and weight of a parcel? |
Accuracy is important, so if you have to estimate, try to be as accurate as possible.
- DHL reweighs and measures all parcels once they arrive at our service centers.
- If your estimated weight and dimensions are inaccurate, it may result in additional charges.
| What is actual weight? |
The actual weight is the weight of the shipment, including packaging, as it physically weighs.
| What is volumetric weight? |
Volumetric weight is calculated by multiplying the length in centimeters of the three sides (including packaging) and then dividing by 5,000: (length * width * height / 5,000)
Example: 40 cm * 52 cm * 23 cm / 5,000 = 9.57 kg
This means that if your shipment is large in dimensions but light in actual weight, the volumetric weight will be used to determine your shipping price.
Example: 40 cm * 52 cm * 23 cm / 5,000 = 9.57 kg
This means that if your shipment is large in dimensions but light in actual weight, the volumetric weight will be used to determine your shipping price.
Packaging
| Can I use my own packaging when shipping with DHL? |
Yes. If you pack your packages with proper materials and securely, it helps ensure that the shipment arrives safely and intact.
You can read more about how to pack with care.
You can read more about how to pack with care.
Printing Labels and Documents
| Why doesn’t the shipping label print screen open? |
Most browsers open a new tab or window to enable printing the PDF label. You may need to check your browser settings to make sure MyDHL+ is not blocked or is a trusted site.
Internet Explorer
- Open Settings/Internet Options
- Select Security tab
- Click the green checkmark Trusted Sites
- Click the Sites button
- Enter https://mydhl.express.dhl and click Add
Microsoft Edge
- On the Print screen, after you click Print, you will receive an alert that mydhl.express.dhl pop-up is being blocked.
- Click Always allow
If your browser settings are correct and you are still not able to get to the print screen, please contact us at +45 70 345 345.
| I don’t have a printer. Can I use MyDHL+ to create shipments online? |
Please only create shipments via MyDHL+ if you, your shipper or the person you’ve assigned a shipment to, have a printer to print shipping labels and documents.
- DHL couriers need all shipping labels, waybills and other shipping documents ready with parcels upon pickup.
- Our couriers do not bring pre-printed documentation or carry printers in their vehicles.
- If you have enrolled in our Paperless Trade feature to send digital customs invoices, printed shipping labels are required with each parcel.
| I don’t have a printer. Can I use MyDHL+ to create shipments online? |
Please only create shipments via MyDHL+ if you, your shipper or the person you’ve assigned a shipment to, have a printer to print shipping labels and documents.
- DHL couriers need all shipping labels, waybills and other shipping documents ready with parcels upon pickup.
- Our couriers do not bring pre-printed documentation or carry printers in their vehicles.
| I have created shipments but my printer stopped working. What should I do? |
Please contact Customer Service at +45 70 345 345
Canceling Shipments
| I need to cancel a shipment, what should I do? |
You can cancel the shipment in MyDHL+ if it is:
- Not already within the scheduled pickup time
- For a date in the future
Important! If it is already within the scheduled pickup time: Please contact Customer Service at +45 70 345 345.
| I need to cancel a shipment, what should I do? |
Please contact Customer Service at +45 70 345 345
Shipment Price
| How do I find the total price of my shipment? |
All our contract customers can find a price sheet at the back of their contract and calculate the shipping price based on weight and shipping zone.
However, please note that the shipping prices in the price sheet are shown without VAT, fuel surcharges, and any other optional services and additional charges (e.g., customs duties and fees related to customs processing).
If you would like to know your total price before deciding to ship with DHL, you can log in to MyDHL+ and see an estimated total price for your shipment.
However, please note that the shipping prices in the price sheet are shown without VAT, fuel surcharges, and any other optional services and additional charges (e.g., customs duties and fees related to customs processing).
If you would like to know your total price before deciding to ship with DHL, you can log in to MyDHL+ and see an estimated total price for your shipment.
| How is the shipping price calculated? |
The shipping price of your shipment is calculated based on the heaviest weight of the shipment (including packaging) - either the actual weight or the volumetric weight.
| How do I choose the correct shipping method? |
When sending a shipment, DHL Express offers various options and services.
You can find an overview of our available shipping methods and delivery services
You can find an overview of our available shipping methods and delivery services