Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

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What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

MyDHL+ Guides and Tips

Helpful guides and tips for using MyDHL+

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

Account Protection

Login and Password

Other convenient ways to track!

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Chat With Us

Our Digital Assistant is available 24/7 to answer your questions.

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How Can We Help?

Tracking	Customer Service
Sales	Billing
Claims

Complaint? Compliment?

Go straight to the top and tell Octavio Fonseca, Country Manager, DHL Express Dominican Republic

Go Straight to the Top!

More Ways to Contact Us

More Ways to Contact Us

Customer Service

(809) 534-7888

Fraud Awareness

Recognize and report fraudulent use of the DHL brand.

Holiday Hours

We're closed on these holidays.

New Years Day	Jan 1
Epiphany	Jan 4
Our Lady of Altagracia	Jan 21
Founding Father	Jan 25
Independence Day	Feb 27

Good Friday	Apr 2
Labor Day	May 1
Corpus Christi	Jun 3
Restoration Day	Aug 16
Our Lady of Mercedes	Sep 24
Constitution Day	Nov 4
Christmas Day	Dec 25

Hours of Operation

Hours of Operation

Monday – Friday: 7:00am - 5:00pm
Saturday: 9:00am - 12:00pm
Sunday: Closed

DHL Express Dominicana (Sarasota)
Ave. Sarasota #26 La Julia, Call center 809-534-7888

DHL Express Dominicana (Santiago)
Av. Salvador Estrella Sadhalá # 11, Los Jardines. Santiago, Republica dominicana

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!