Complaint? Compliment?

Go Straight to the Top!

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
DHL Manager
Abd-El-Illah Melaika, Country Manager
"How we think !!! To become "the most customer centric provider in the country" one of the key differentiators is our attitude of having the customers in our minds every moment of the day, we invest massively in our people to give them the skills and knowledge they need to be the best and put our customers in the heart of everything we do, by understanding the value and importance of customers shipments which are in safe hand with DHL Express Algeria, we really appreciate your feedback and find it a great way to constantly enhance our services."
Rafik Bradai, Customer Service Manager
“Driving an Insanely Customer Centric Culture is our must do on a daily basis in order to deliver an excellent service quality through a knowledgeable, polite and helpful approach where your feedbacks are the engines of a continuous improvement to reach or exceed your expectations.”
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