Emergency Situation Surcharge (ESS) Adjustment – Effective November 7th 2021
Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in 2020.
Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.
As market conditions continue to evolve with the ongoing COVID-19 situation, the Emergency Situation Surcharge (ESS) will be adjusted effective November 7, 2021.
Below, you will find the details for the adjusted ESS per origin and destination combination.
DHL Express Emergency Situation Surcharge as of November 7, 2021
|Origin Country/Region||China||Hong Kong and Macao||Rest of Asia Pacific**||Australia, New Zealand and Papua New Guinea***||Europe||Americas||Rest of World|
|China||-||145 DZD||145 DZD||265 DZD||200 DZD||320 DZD||145 DZD|
|Hong Kong and Macao||145 DZD||-||145 DZD||265 DZD||200 DZD||320 DZD||145 DZD|
|Rest of Asia Pacific**||145 DZD||145 DZD||145 DZD||265 DZD||35 DZD||35 DZD||35 DZD|
|Australia, New Zealand and Papua New Guinea***||145 DZD||145 DZD||145 DZD||35 DZD||35 DZD||35 DZD||35 DZD|
|Europe||35 DZD||35 DZD||35 DZD||320 DZD||35 DZD||35 DZD||35 DZD|
|Americas||35 DZD||35 DZD||35 DZD||320 DZD||35 DZD||35 DZD||35 DZD|
|Rest of World||35 DZD||35 DZD||35 DZD||320 DZD||35 DZD||35 DZD||35 DZD|
DHL Express Emergency Situation Surcharge as of April 20, 2020
|Billing Method||Chargeable Weight||Charge Amount|
|Emergency Situation Surcharge||Fixed Charge
|Up to 2.5 kg||No charge|
|2.51 - 30 kg||DZD 350|
|30.1 - 70 kg||DZD 2100|
|70.1 - 300 kg||DZD 7000|
|>300.1 kg||DZD 28000|
* Hong Kong = Hong Kong and Macau
** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.
***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged 35.00 DZD/kg regardless of billing location.
Please note that the ESS is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.
If you have any questions, please reach out to your local DHL representative.
Fraudulent SMS Alert
DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to firstname.lastname@example.org, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.
Continued Suspension of Military Item Shipments
Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.
This suspension does not include domestic shipments or shipments of licensed dual-use items.
If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.