Complaint? Compliment?

Go Straight to the Top!

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
Philippe Prétat, CEO DHL International Express France
"Every day, we are absolutely committed to providing customer satisfaction, whether you are an individual, an SME or a multinational. When it comes to service quality, the buck stops with me and all my teams. all our teams are mobilized for your benefit."
Xavier Cornilleau, Customer Service Director
“The real measure of service excellence is how quickly we react when a problem occurs.”
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