Important Information

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

From January 1st 2022, important changes will come into effect in the French Value Added Tax (VAT) regime, which will impact Businesses Importing Goods from Rest of World (Non-European Union* Countries) to France:

Key Changes:

  • Import VAT of shipments into France will no longer be collected by the French Customs Authorities (upon Import Clearance).
  • Import VAT will be automatically accounted for under the Importer’s (Importer of Record) French VAT number via the compulsory reverse-charge mechanism.
  • This means that companies acting as Importer of Record in France will require a valid French VAT number.
  • In a case where a non-EU Business Shipper wants to act as Importer, a valid French VAT number is required and a Fiscal Representative must be appointed to comply with its VAT obligations.

Please review the presentation which offers more detail including the rationale behind the change and the impact to the shipper, receiver and importer of record.

In addition we also share with you useful external links, which can help you determine the steps needed to make sure your business is ready to comply with the changes in the French VAT regime.

* European Union (EU) countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Annual Price Increase
DHL Express will update its prices, effective January 2022. In France, the average price increase will be 4.9% for Time Definite products and 4.9% for Day Definite products.
The price change applies to all discounted rates and agreements, where contracts allow.

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

DHL Express is maintaining delivery services around the world and to help you keeping up to date on our operations in impacted countries, please to get an update on our network status, click here.

This information is a high level guide to the main service adjustments for Time Definite International services in the DHL Express Network. As the situation is dynamic, the information is subject to change without notice.

Please note that if an origin or destination is not listed below, this means there is no adjustment and our network is operating as normal.

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