Important Information
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DHL Service Resumed
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Fraudulent Messages Alert
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DHL has been alerted to the unauthorised use of its business name in SMS messages or emails asking receivers to download an application or access a link. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS with the phone number or forwarding the suspicious email to phishing-dpdhl@dhl.com. After reporting the fraudulent message, please delete it and under no circumstances should you download the application or click on the link.
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United Arab Emirates – Imports
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DHL Service Resumed
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New Customs Regulations from Around the World
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Coming Soon – Changes to Help with Speedy Customs Clearance
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DHL Service Suspensions
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Emergency Situation Surcharge Adjustment – Effective April 10, 2022
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January 1st 2022 - Postponed VAT Accounting (PVA) for Imports from Non-European Union* Countries to France
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From January 1st 2022, important changes will come into effect in the French Value Added Tax (VAT) regime, which will impact Businesses Importing Goods from Rest of World (Non-European Union* Countries) to France:
Key Changes:
- Import VAT of shipments into France will no longer be collected by the French Customs Authorities (upon Import Clearance).
- Import VAT will be automatically accounted for under the Importer’s (Importer of Record) French VAT number via the compulsory reverse-charge mechanism.
- This means that companies acting as Importer of Record in France will require a valid French VAT number.
- In a case where a non-EU Business Shipper wants to act as Importer, a valid French VAT number is required and a Fiscal Representative must be appointed to comply with its VAT obligations.
Please review the presentation which offers more detail including the rationale behind the change and the impact to the shipper, receiver and importer of record.
In addition we also share with you useful external links, which can help you determine the steps needed to make sure your business is ready to comply with the changes in the French VAT regime.
- French Customs Authorities Website | Postponed accounting for import VAT
- French Customs Authorities Website | Registration with French Customs
- French Customs Authorities Help Desk: +33 1 72 40 78 50
* European Union (EU) countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
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Continued Suspension of Military Item Shipments
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Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.
This suspension does not include domestic shipments or shipments of licensed dual-use items.
If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.
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COVID-19 : network capabilities
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DHL Express is maintaining delivery services around the world and to help you keeping up to date on our operations in impacted countries, please to get an update on our network status, click here.
This information is a high level guide to the main service adjustments for Time Definite International services in the DHL Express Network. As the situation is dynamic, the information is subject to change without notice.
Please note that if an origin or destination is not listed below, this means there is no adjustment and our network is operating as normal.