Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Terms of Trade

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

Do you have a tracking number that isn’t 10 digits?

Chat with Us on WhatsApp

Learn more about WhatsApp and other ways to track

Email Us

How Can We Help?

Tracking	General Enquiries
Claims	Customs Enquiries
Complaints	Sameday Enquiries
	Open an Account

More Email Options

Talk directly with General Management, send us your comments

Chat With Us

Our Digital Assistant is available 24/7 to answer your questions.

Chat Now!

Call Us

Customer Service

0825 10 00 80

Questions and support for shipment status, delivery and courier pickups.

(0,18 EUR TTC/min)

More Call Options

Private Customer
0809 400 213
Free service + call price

Customs Service
Customs clearance inquiries.
01 79 51 74 25
(Free call, price of a local call)

Duties and Taxes Service
Questions for duties and taxes payment for deliveries in France.
04 26 70 02 43
(Free call, price of a local call)

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Holiday Hours

We're closed on these holidays.

New Year's Day	Jan 1
Easter	Apr 10
Labor day	May 1
May 8, 1945	May 8
Thursday of the Ascension	May 18

Pentecost Monday	May 29
National Day	Jul 14
Assomption	Aug 15
All Saints' Day	Nov 1
Armistice 1918	Nov 11

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Holidays

Hours of Operation

Customer Service
Monday – Friday: 8:00 AM - 7:00 PM

Saturday: 8:30 AM - 1:30 PM

Sunday: Closed

DHL Office

DHL International Express (France) SAS
Immeuble Le Mermoz
53 Avenue Jean Jaurès
CS 80014
93351 LE BOURGET CEDEX

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!