Help and Support

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Our Digital Assistant is available 24/7 to answer your questions.
Call Us
Customer Service

0825 10 00 80

Questions and support for shipment status, delivery and courier pickups.
(0,18 EUR TTC/min)
Customer Service Phone Number with Fees
Private Customer
0809 400 213
Free service + call price
Customer Service Phone Number with Fees
More Call Options
More Call Options

Customs Service
Customs clearance inquiries.
01 79 51 74 25
(Free call, price of a local call)

Duties and Taxes Service
Questions for duties and taxes payment for deliveries in France.
04 26 70 02 43
(Free call, price of a local call)

Technical support online shipping solutions
No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.
Holiday Hours
We're closed on these holidays.
New Year's Day
Jan 1
Apr 10
Labor day
May 1
May 8, 1945
May 8
Thursday of the Ascension
May 9
Pentecost Monday
May 20
National Day
Jul 14
Aug 15
All Saints' Day
Nov 1
Armistice 1918
Nov 11
Dec 25
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Hours of Operation
Hours of Operation
Customer Service
Monday – Friday: 8:00 AM - 7:00 PM
Saturday: 8:30 AM - 1:30 PM
Sunday: Sunday
DHL Office
DHL Office
DHL International Express (France) SAS
Immeuble Le Mermoz
53 Avenue Jean Jaurès
CS 80014

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

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