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Shipping Advice

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FAQs

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What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

MyDHL+ Guides and Tips

Helpful guides and tips for using MyDHL+

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Customs Terms of Trade

Understanding Incoterms® rules – standardised trade terms for international trading.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

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Electronic Shipping Solutions Technical Support

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Customer Service

+350 200 72210

Contact us for rate quotes, courier pickups, shipping and tracking support, account and sales enquiries.

Holiday Schedule

We're closed on these holidays.

New Year's Day (in lieu)	Jan 3
Commonwealth Day	Feb 21
Good Friday	Apr 15

Easter Monday	Apr 18
Worker's Memorial Day	Apr 28
May Day (in lieu)	May 2
Spring bank holiday	Jun 2
Platinum Jubilee bank holiday	Jun 3
Queen's Birthday	Jun 13
Late Summer bank holiday	Aug 29
Gibraltar National Day (in lieu)	Sep 12
Christmas Day (in lieu)	Dec 26
Boxing Day (in lieu)	Dec 27

Hours of Operation

Hours of Operation

Monday – Friday: 08:30 – 17:30
Last drop off: 15:30 (Documents)
Last drop off: 10:30 (Non-Documents)

Saturday: Closed

Sunday: Closed

DHL Express Gibraltar
c/o Matrix Logistics Solutions Ltd
Unit 68 Harbours Deck
New Harbours
Rosia Road
PO Box 1504

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!