Help and Support

Shipping Advice

Customs Clearance Advice

FAQs

Contact Us

What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimised processes and your shipment details play a critical role in the speedy clearance process.

Understanding Incoterms® rules – standardised trade terms for international trading.

Customs Regulatory Updates

Stay up to date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

Account Protection

Login and Password

Email Us

Customer Service

Open an Account

More Email Options

More Email Options

Electronic Shipping Solutions Technical Support

Chat With Us

Our Digital Assistant is available 24/7 to answer your questions.

Call Us

Customer Service

+350 200 72210

Contact us for rate quotes, courier pickups, shipping and tracking support, account and sales enquiries.

Holiday Schedule

We're closed on these holidays.

New Year's Day	Jan 1
Winter Midterm Bank Holiday	Feb 17
Good Friday	Apr 18
Easter Monday	Apr 21
Workers' Memorial Day	Apr 28

May Day	May 1
Spring bank holiday	May 26
King's Birthday *	Jun 16
Late Summer bank holiday	Aug 25
Gibraltar National Day	Sep 10
Christmas Day	Dec 25
Boxing Day	Dec 26

* Subject to change

Hours of Operation

Hours of Operation

Monday – Friday: 08:30 – 17:30
Last drop off: 15:30 (Documents)
Last drop off: 10:30 (Non-Documents)

Saturday: Closed

Sunday: Closed

DHL Express Gibraltar
c/o Matrix Logistics Solutions Ltd
Unit 68 Harbours Deck
New Harbours
Rosia Road
PO Box 1504

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!