Important Information

Online Retailers Collect Good and Services Tax Online Retailers Collect Good and Services TaxView Details

DHL Express does not accept international shipments of Controlled Military Items subject to export controls.

This suspension does not include domestic shipments of Controlled Military Items or international shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to export controls, please contact your national licensing authority (and/or the licensing authority in the country of origin and destination of the military items) to verify.

The index for determining the DHL Express Fuel Surcharge will change effective September 1, 2023. Please visit our Fuel Surcharge page for more details.

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

Take advantage of MyDHL+ features to help accurately describe the items in your shipment – critical for speedy customs clearance!

As of July 2, 2023, when creating a shipment to Ireland in MyDHL+ and DHL Express shipping solutions

  • City and postcode will be required for the Recipient address
For DHL Express high-volume shippers and accounts that have integrated systems, Ireland’s Eircode system  allows searches by city/postcode combinations
Argentina - Formal Clearance Value Reduced Formal Clearance Value ReducedView Details
Portugal - Low Value Shipment VAT Low Value Shipment VATView Details
Kenya - Anti-Counterfeit Import Permit Anti-Counterfeit Import PermitView Details
Customs Invoice Validation Requirements Customs Invoice Validation RequirementsView Details
We have resumed limited outbound services from select locations in Ukraine to other countries.
We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia.
DHL Express Guatemala alerts about a new mode of scam, where our name is used maliciously. Therefore, we share four key points that should be considered by our customers:
  1. DHL Express does not work with third parties for collection activities.
  2. DHL Express will only contact the person who requested the service (no relatives nor Friends)
  3. Our emails and social media are valid, and the domain of our corporate emails is  Our corporate website is:
  4. Our bank accounts are corporate, you will never find individual bank accounts.  These are under the legal name DHL, S.A.
In case you receive WhatsApp communication or from a Gmail or Yahoo email on behalf of DHL,  you are facing a scam, since every process and communication from DHL will be using domain:
Every package or document has a follow-up number and to confirm if the request is from DHL Express or not you can go to

Due to the global COVID-19 outbreak, response times to phone and email inquiries may be longer than usual.

In order to keep providing our usual great service quality you can use our Digital assistant tools, for more info please click here.

To help you keeping up to date on our operations in impacted countries, click here for the latest update on our network status. This website will be updated twice per week.

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